KIRSTY JAMIESON

• Set, enforce and optimize internal policies to maintain
  efficiency and responsiveness to demands.
• Conduct performance reviews, offering praise and
  recommendation for improvement.
• Assist in establishing and administering annual budgets
  with effective controls to prevent overages, minimize usage
  and uphold quality.
• Evaluate upcoming program plans to forecast required
  resources.
• Develop and implement daily operation plans such as
  employee assignments and promotional strategies.
• Direct day to day operations, focused on attaining key
  business metrics on the property balance score card.
• Conduct HR related queries with a 42 person staff
  compliment.
• Compile capex related requirements for the financial
  forecast and budget.
• Analyze and monitor Guest comment results and create
  detailed action plans utilizing these comments on Q Power.
• Ensure safety security procedures are in place and
  Associates are full trained.

Other areas I have worked in and been exposed to in my current role:

• Owner relationships and conducting and attending board meetings
• Budgeting, forecasting and cash flow
• Balance Sheets
• Over seeing and approving payroll
• Inventory management
• Performed all aspects of the Sales & Marketing functions of the property from 2019 - 2023 due to the vacancy on property

• Managed of a team of 38 Associates in the
  rooms departments.
• Managed the meetings and events department
  which consisted of 9 conference venues and
  could house a total of 840 people for
  conferencing.
• Oversaw the marketing department for 3 years,
  this included analyzing data, showing pick up
  and drop off, initiating sales calls with top
  producing clients and compiling the hotel
  marketing forecast.
• Recruited, interviewed, hired and trained
  numerous Associates.

• Yielded and forecasted hotel room rates on a
  daily basis to ensure revenue optimization.
• Assisted in completing hotel rate builders and
  forecasting for budget purposes.
• Maintained accurate, current and compliant
  financial records.
• Managed site inspection and client
  relationships.
• Conducted hotel corporate contracting.
• Managed OTA booking sites, availability and
  property ranking.
• Managed the reservations and groups
  departments.
• Managed the Front Office department.
• Assessed Associate performance and
  implemented incentives and team building
  activities to boost morale.