JAYSHREE KOUSHAL
Indore
Summary
Highly motivated and professional Customer Support Executive with over 4 years of experience providing high-level support to customers. Demonstrates exceptional communication and interpersonal skills, enabling effective collaboration both independently and as part of a team. Proven ability to establish and maintain excellent communication and relationships with clients, ensuring customer satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teammate
TASKUS INDIA PRIVATE LIMITED, TEAMAMTE
05.2022 - Current
- Handled three primary support channels—Inbound calls, Chat, and Emails—to assist DoorDash's partner merchants, customers, and dashers globally, ensuring an exceptional experience in every interaction.
- Resolved issues related to payments, account inquiries, driver concerns, and troubleshooting with exceptional customer care and efficiency.
- Demonstrated a strong customer-first approach by building relationships and providing attentive, personalized support.
- Consistently maintained high-quality standards to contribute to DoorDash's goal of becoming a leader in Customer Experience.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
CUSTOMER SERVICE ASSOCIATE
TELEPERFORMANE GLOBAL SERVICES PRIVATE LIMITED
09.2021 - 10.2022
- Provided dedicated support to customers, shoppers, and retailers, ensuring a positive experience for all users.
- Identified common trends within support interactions and escalated issues as needed.
- Resolved customer inquiries efficiently, acting as a strong advocate for the user community.
- Communicated effectively and exercised sound judgment when handling customer interactions.
- Demonstrated emotional intelligence and empathy in all customer interactions to build strong connections.
- Showed excellent attention to detail and a proactive approach to resolving customer issues.
- Managed approximately 60 customer interactions per day, including incoming calls, emails, and chats.
CUSTOMER SERVICE ASSOCIATE
TELEPERFORMANE GLOBAL SERVICES PRIVATE LIMITED
09.2020 - 06.2021
- Did documents verification for Australia and New Zealand entities according to the states rules attentively
- Maintained one hundred percent accuracy while performing the checks fo due diligence
- Helped new hired trainees to better understand the process and weekly updates in reference to specified required checks
- Prepared backend onboarding profile for newly joined Uber drivers for data retention purpose.
- Verified 100-120 documents daily with accuracy and attention to detail.
MARKETING INTERN
BYJU’S
08.2019 - 08.2019
- Lead Generation and Handled BTL Marketing Campaigns In various Apartment and Mall
- Worked on ongoing project known as Discovery School Super League
- Placed 40-50 daily calls to students' parents and schools to promote and discuss Byju's products.
Education
Post Graduation Diploma In Management - Sales And Marketing
Indore Indira Business School
Indore06-2020
Bachelor of Commerce - Economics
SABV Government Arts And Commerce College
Indore, India06-2018
Higher Secondary - 12th
Pragati Higher Secondary School
Indore, India05-2015
10th - High School
Pragati Higher Secondary School
Indore, India05-2013
Skills
- Communication Skills
- Problem-Solving
- Empathy and Emotional Intelligence
- Product Knowledge
- Time Management
- Conflict Resolution
- Attention to Detail
- Multitasking
- Technical Proficiency
- Adaptability and Flexibility
- Customer Relationship Building
- Active Listening
Certification
- Insurance Licentiate Certification
- Microsoft Office Certification
Timeline
Teammate
TASKUS INDIA PRIVATE LIMITED, TEAMAMTE
05.2022 - Current
CUSTOMER SERVICE ASSOCIATE
TELEPERFORMANE GLOBAL SERVICES PRIVATE LIMITED
09.2021 - 10.2022
CUSTOMER SERVICE ASSOCIATE
TELEPERFORMANE GLOBAL SERVICES PRIVATE LIMITED
09.2020 - 06.2021
MARKETING INTERN
BYJU’S
08.2019 - 08.2019
- Insurance Licentiate Certification
- Microsoft Office Certification
Post Graduation Diploma In Management - Sales And Marketing
Indore Indira Business School
Bachelor of Commerce - Economics
SABV Government Arts And Commerce College
Higher Secondary - 12th
Pragati Higher Secondary School
10th - High School
Pragati Higher Secondary School
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