Deepjyoti Napit

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Resolved cheque disputes and processed customer queries via multiple channels.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Maintaining accurate and up-to-date records.
• Managed cheque and remittance data input.
• Performed fraud checks and technical validation of cheques & Goverment ID's to identify potential risks.

Having experience as a Management Trainee, I gained valuable insights into the field of talent acquisition. During this period, I developed an understanding of the recruitment process, including sourcing and screening candidates, conducting interviews, and maintaining effective communication with candidates while working with clients such as Technology, Semiconducter/VLSI, cybersecurity, Engineering, IT, Aerospace & Big Data.