Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deepjyoti Napit

Indore

Summary

Dynamic Service Executive with a proven track record at TaskUs India, excelling in dispute resolution and data verification. Leveraged accuracy and attention to detail to enhance customer satisfaction and mitigate risks. Brings strong understanding of data accuracy and organizational skills, combined with high level of computer literacy.

Overview

2
2
years of professional experience

Work History

Service Executive

TaskUs India Private Limited
02.2024 - 03.2025
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Resolved cheque disputes and processed customer queries via multiple channels.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Maintaining accurate and up-to-date records.
  • Managed cheque and remittance data input.
  • Performed fraud checks and technical validation of cheques & Goverment ID's to identify potential risks.

Management Trainee

LanceSoft Inc.
07.2023 - 10.2023

Having experience as a Management Trainee, I gained valuable insights into the field of talent acquisition. During this period, I developed an understanding of the recruitment process, including sourcing and screening candidates, conducting interviews, and maintaining effective communication with candidates while working with clients such as Technology, Semiconducter/VLSI, cybersecurity, Engineering, IT, Aerospace & Big Data.

Education

Bachelors of Technology - Engineering in Information Technology

Swami Vivekanand College
Indore, India
01-2024

Tagore Public School
Indore, India
01-2020

Skills

  • Accuracy and attention to detail
  • Data collection
  • Data verification expertise
  • Dispute resolution

Timeline

Service Executive

TaskUs India Private Limited
02.2024 - 03.2025

Management Trainee

LanceSoft Inc.
07.2023 - 10.2023

Bachelors of Technology - Engineering in Information Technology

Swami Vivekanand College

Tagore Public School
Deepjyoti Napit