Zwelithini Dhlamini
Client Services Manager: Commercial Banking
Nelspruit
Summary
Dynamic professional with a proven track record at Nedbank, specializing in client relationship building and sales support. Excelled in boosting employee morale and client satisfaction, significantly enhancing customer retention. Expert in team development and implementing effective sales strategies, resulting in sustained business growth.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Client Services Manager
Nedbank Commercial Banking
02.2023 - Current
- Boosting efficiency, success and morale among employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Build trusting relationships with client in my portfolio through regular interaction to address all services related actionable items and explore opportunities for cross selling
- Drive client awareness and solution for sustainable development goals.
- Proactively adding value to the client through financial solutioning
Sales Manager: InMerchant Finance
Nedbank
07.2011 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales Support Coordinator
Capitec Bank
03.2005 - 06.2011
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
- Boosted sales productivity by streamlining sales support processes and implementing new tools.
- Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
- Assisted in the development of marketing materials, including brochures, presentations, and website content to showcase company products/services effectively.
Education
FET CERTIFICATE IN BANKING
BANKSETA
NELSPRUITBACHELOR OF COMMERCE IN MANAGEMENT
LYCEUM COLLEGE
Johannesburg, South Africa 04.2001 -
No Degree - CERTIFICATE IN FOUNDATION MANAGEMENT
GIBS(UNIVERSITY OF PRETORIA)
Johannesburg, South Africa 04.2001 -
Skills
Client relationship building
Team development
Sales support
Customer retention
Certification
RE 1 Key Individual (FAIS)
Timeline
Client Services Manager
Nedbank Commercial Banking
02.2023 - Current
RE 1 Key Individual (FAIS)
01-2016
RE 5 Representative(FAIS)
01-2015
Sales Manager: InMerchant Finance
Nedbank
07.2011 - 01.2023
Sales Support Coordinator
Capitec Bank
03.2005 - 06.2011
BACHELOR OF COMMERCE IN MANAGEMENT
LYCEUM COLLEGE
04.2001 -
No Degree - CERTIFICATE IN FOUNDATION MANAGEMENT
GIBS(UNIVERSITY OF PRETORIA)
04.2001 -
FET CERTIFICATE IN BANKING
BANKSETA
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