Yong Park
Saipan,MP
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
IT Support Specialist
IT&E
09.2021 - Current
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
TECHNOLOGY SOLUTIONS
6fusion
12.2016 - 01.2019
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Jr. IP Network Admin
Techstars
06.2013 - 05.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Education
Associate - Communications
University of North Carolina
North Carolina01.2013
Skills
- Tracking and Documentation
- Friendly and Patient
- Case Support
- Organizational Skills
- Employee Computer Support
- Collaborative Team Player
Languages
Korean
Native language
English
Proficient
C2
Japanese
Intermediate
B1
Chinese (Mandarin)
Upper intermediate
B2
Timeline
IT Support Specialist
IT&E
09.2021 - Current
TECHNOLOGY SOLUTIONS
6fusion
12.2016 - 01.2019
Jr. IP Network Admin
Techstars
06.2013 - 05.2016
Associate - Communications
University of North Carolina
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