Summary
Overview
Work History
Education
Skills
Academicexposure
Personal Information
Hobbies and Interests
Disclaimer
Work Preference
Timeline
Generic

YOGESH KUMAR RAJAK

Bhopal

Summary

Seeking a challenging profile to utilize my skills and abilities in an industry that offers professional growth while being resourceful, innovative and flexible.

Overview

11
11
years of professional experience

Work History

Computer Operator

Rose Valley Hotels & Entertainments Ltd.
06.2014 - Current
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Maintained spreadsheets of data across multiple systems.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Processed requests for service from internal and external customers.

Sr. Technical Support

Reliance Digital
Bhopal
03.2017 - 05.2024
  • Provided complete end to end technical support on all newly purchased & previously purchased gadgets
  • Currently working as a CRM Manager in Reliance Digital
  • Handled SAP CRM and customer Service desk database
  • Handled all escalated demands & concerns of customers
  • Deal directly with customer support & service centres of all product / gadget selling companies
  • Raising & closing of tickets of all customer & internal issues
  • Preparation & management of reports
  • Providing guidance & training to all new hires about the entire system.

Sales Officer

Trent Limited
Bangalore
02.2016 - 09.2016
  • As a Sales Officer of Lakeland Utensils Westside - Forum Mall Bangalore.
  • Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
  • Contacted current and potential clients to promote products and services.
  • Ensured compliance with sales policies, practices, and legal requirements.
  • Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
  • Trained and mentored junior sales representatives and team members.

Cashier

Future Group - FLFL
Bangalore
04.2015 - 12.2015
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Education

B.Com. (Computer Applications) -

Extol College, Barkatullah University Bhopal
01.2013

Skills

  • CISCO IT Essential Hardware & Networking
  • CompTIA A
  • CompTIA N
  • GNIIT (Business System Information Management)
  • MS Office 2007 - 2010
  • Business Analysis
  • BI Technology
  • SAS Enterprise
  • CBP
  • SAP
  • CRM
  • XML
  • ADONET
  • Business Data Analysis
  • Presentation on Excel
  • Sharepoint IT Fundamentals
  • RDBMS
  • OOPS
  • Modeling & Designing Data Warehouse
  • Data Sources Migration & Strategies
  • SAS DI Studio
  • Basic Computer Networking
  • Certificate of Computer Application
  • MS Office
  • Word
  • Excel
  • Power Point
  • Outlook
  • Basic Computers
  • Hardware Assembling
  • De-assembling
  • OS and Application Installations
  • Troubleshooting

Academicexposure

  • B.Com. (Computer Applications) in First Division from Extol College, Barkatullah University Bhopal in the year 2013
  • Higher Secondary Certificate from Sardar Patel Public School, Bhopal in the year 2010
  • High School Certificate from Sardar Patel Public School in the year 2008

Personal Information

  • Date of Birth: 12.08.1990
  • Gender: Male
  • Marital Status: Married

Hobbies and Interests

  • Cooking
  • Music
  • Cricket

Disclaimer

I hereby declare that all the information furnished above is correct to the best of my Knowledge and belief.

Work Preference

Work Type

Full Time

Work Location

On-SiteHybridRemote

Important To Me

Work-life balanceTeam Building / Company RetreatsWork from home optionPaid time off

Timeline

Sr. Technical Support

Reliance Digital
03.2017 - 05.2024

Sales Officer

Trent Limited
02.2016 - 09.2016

Cashier

Future Group - FLFL
04.2015 - 12.2015

Computer Operator

Rose Valley Hotels & Entertainments Ltd.
06.2014 - Current

B.Com. (Computer Applications) -

Extol College, Barkatullah University Bhopal

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YOGESH KUMAR RAJAK