YOGESH KUMAR RAJAK
Bhopal
Summary
Seeking a challenging profile to utilize my skills and abilities in an industry that offers professional growth while being resourceful, innovative and flexible.
Overview
9
9
years of professional experience
Work History
Sr. Technical Support
Reliance Digital
Bhopal
03.2017 - 05.2024
- Provided complete end to end technical support on all newly purchased & previously purchased gadgets
- Currently working as a CRM Manager in Reliance Digital
- Handled SAP CRM and customer Service desk database
- Handled all escalated demands & concerns of customers
- Deal directly with customer support & service centres of all product / gadget selling companies
- Raising & closing of tickets of all customer & internal issues
- Preparation & management of reports
- Providing guidance & training to all new hires about the entire system.
Sales Officer
Trent Limited
Bangalore
02.2016 - 09.2016
- As a Sales Officer of Lakeland Utensils Westside - Forum Mall Bangalore.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Contacted current and potential clients to promote products and services.
- Ensured compliance with sales policies, practices, and legal requirements.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Trained and mentored junior sales representatives and team members.
Cashier
Future Group - FLFL
Bangalore
04.2015 - 12.2015
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
B.Com. (Computer Applications) -
Extol College, Barkatullah University Bhopal
01.2013
Skills
- CISCO IT Essential Hardware & Networking
- CompTIA A
- CompTIA N
- GNIIT (Business System Information Management)
- MS Office 2007 - 2010
- Business Analysis
- BI Technology
- SAS Enterprise
- CBP
- SAP
- CRM
- XML
- ADONET
- Business Data Analysis
- Presentation on Excel
- Sharepoint IT Fundamentals
- RDBMS
- OOPS
- Modeling & Designing Data Warehouse
- Data Sources Migration & Strategies
- SAS DI Studio
- Basic Computer Networking
- Certificate of Computer Application
- MS Office
- Word
- Excel
- Power Point
- Outlook
- Basic Computers
- Hardware Assembling
- De-assembling
- OS and Application Installations
- Troubleshooting
Academicexposure
- B.Com. (Computer Applications) in First Division from Extol College, Barkatullah University Bhopal in the year 2013
- Higher Secondary Certificate from Sardar Patel Public School, Bhopal in the year 2010
- High School Certificate from Sardar Patel Public School in the year 2008
Personal Information
- Date of Birth: 12.08.1990
- Gender: Male
- Marital Status: Married
Languages
- English
- Hindi
Hobbies and Interests
- Cooking
- Music
- Cricket
Disclaimer
I hereby declare that all the information furnished above is correct to the best of my Knowledge and belief.
Timeline
Sr. Technical Support
Reliance Digital
03.2017 - 05.2024
Sales Officer
Trent Limited
02.2016 - 09.2016
Cashier
Future Group - FLFL
04.2015 - 12.2015
B.Com. (Computer Applications) -
Extol College, Barkatullah University Bhopal
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