Summary
Overview
Work History
Education
Skills
Certification
STRENGTHS
CAREER OBJECTIVE
Timeline
Generic

Yasir Zaidi

Mahidpur

Summary

Dynamic professional with a proven track record at TaskUs in content moderation, ensuring compliance with community guidelines. Skilled in conflict resolution and customer service, I excel in high-pressure environments while maintaining accuracy. My strong communication skills and work ethic contribute to fostering a safe and positive online experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Content Moderator

TaskUs
Indore
04.2022 - Current
  • Reviewed and moderated user-generated content to ensure alignment with community guidelines.
  • Flagged and escalated sensitive or policy-violating content.
  • Maintained accuracy and turnaround time in high-volume environments.
  • Contributed to a positive and safe online user experience.

Customer Service Associate

Teleperformance
Indore
09.2021 - 12.2021
  • Handled inbound customer queries related to product and service issues.
  • Resolved customer complaints while ensuring satisfaction and retention.
  • Managed CRM tools to document and track interactions.

Safety Supervisor

Global Engineering Constructions
01.2020 - 01.2021
  • Supervised on-site safety compliance and conducted regular drills.
  • Coordinated confined space and work-at-height safety protocols.
  • Trained staff in emergency procedures and first aid.

Education

Bachelor of Arts (B.A.) - Indore

DAVV
Indore
04-2019

Diploma in Fire & Safety (DFS) - Fire And Safety

JIFSA
01.2017

Class 12th (HSC) -

Kendriya Vidhyalaya
Mungaoli
05-2016

Class 10th -

St Joseph Convent School
Mahidpur
05-2014

Skills

  • Content Moderation (Policy Enforcement, Content Review)
  • Customer Service & Complaint Handling
  • Conflict Resolution
  • Basic Computer Knowledge (MS Office, Typing)
  • Communication & Interpersonal Skills
  • Patience, Honesty, and Work Ethic

Certification

  • Conflict Resolution Training
  • First Aid & Emergency Response
  • Fire Tender Drill, Ladder Drill, Work-at-Height
  • PD (Personality Development) Classes

STRENGTHS

  • Patience under pressure
  • Quick learner
  • Strong work ethic
  • Adaptability in dynamic environments

CAREER OBJECTIVE

To contribute to a fast-paced organization where I can leverage my BPO experience and soft skills in roles like content moderation, quality control, or support functions—while continuously learning and growing within the industry.

Timeline

Content Moderator

TaskUs
04.2022 - Current

Customer Service Associate

Teleperformance
09.2021 - 12.2021

Safety Supervisor

Global Engineering Constructions
01.2020 - 01.2021

Bachelor of Arts (B.A.) - Indore

DAVV

Diploma in Fire & Safety (DFS) - Fire And Safety

JIFSA

Class 12th (HSC) -

Kendriya Vidhyalaya

Class 10th -

St Joseph Convent School

Similar Profiles

CREATE PROFILE
Yasir Zaidi