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To use my skills and available recourses in the best possible way to achieve company goals and enhance my abilities to fit with today's working needs.

Highly motivated brand advocate with extensive customer service and sales experience. Detail-oriented Retail Merchandiser, talented in monitoring inventory levels and predicting product demand. Skillful in creatively conceptualizing and building an artistic framework around any given assignment. Goal-oriented individual, versed in greeting a high volume of guests, and driven by a refined fashion sense. Cultivating long-standing and loyal client relationships through exemplary knowledge and attentiveness. Positive and respectful educator, talented in filling, facing, and organizing products, to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings, with strengths in inventory management and guest services. Outgoing Volunteer supporter, helping non-profit organizations with daily tasks and needs. Passionate about the cause, I work diligently to accomplish a measurable impact and positive influence on the community.

Dynamic Operations Manager with over 7 years of experience leading and mentoring high-performing call center teams. Proven track record in designing and executing agent upskilling programs, resulting in a 30% improvement in employee retention and an 18% reduction in average handling time. Skilled at fostering a collaborative team culture while leveraging data analytics to optimize performance metrics, streamline processes, and consistently achieve organizational goals. Adept at balancing operational efficiency with customer satisfaction, ensuring sustainable growth and measurable business outcomes.

To make a good position in corporate sector and I have an immense ability to learn and implement things quickly with the surroundings to give expected results. Smart and Hard work is an embedded quality of my attitude and I have zeal to improve on every step.

Experienced in providing top-notch customer service and resolving queries with friendly and approachable manner. Known for excellent communication skills and ability to build strong relationships with customers. Quick to understand customer needs and offer tailored solutions to ensure satisfaction.

I am a graduate of Glenelg Country School, and I am currently a junior at the College of Charleston on the path to majoring in Marketing. I am an ambassador for Quest on Campus, a mental health organization for students. I am also involved in community and non-profit work. I am currently employed as an advisor at Warby Parker in Charleston, SC.

VIKRANT SAHU

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