VIKAS KAUSHIK
Indore
Summary
Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Overview
3
3
years of professional experience
Work History
Dedicated Relationship Manager
ICICI BANK
01.2022 - Current
- Customer Service: Handling Fraud & Disputes, Provide exceptional service to customers by addressing their banking inquiries, resolving issues, and assisting with various banking products and services over the phone
- Problem Resolution: Investigate and resolve customer complaints, concerns, in a timely and professional manner, ensuring high levels of customer satisfaction
- Upselling/Cross-selling: Identify opportunities to upsell or cross sell additional banking products and services to customers based on their needs and preferences
- Continuous Learning: Stay updated on industry trends, changes in banking regulations, and updates to ICICI bank's products and services through ongoing training and professional development opportunities
Intern
VNR SEEDS PRIVATE LIMITED
03.2022 - 05.2022
- I had opportunity to intern at “VNR SEEDS” for three months, where I served in the quality control and quality assurance department
- In this role, I lead a team focused on enhancing the quality of seeds
- It was a hands-on experience that allowed me to develop leadership skills and gain valuable insights into the importance of quality control
Education
Bachelor of Science - Agriculture
G.H. Raisoni University
Chhindwara, M.P, India05-2022
MBA - Marketing
Manipal University, Jaipur
Jaipur, IndiaSkills
- Overcoming Objections
- Referral Screening
- Relationship building and management
- De-Escalation Techniques
- Excellent Communication
- Customer Relationships
Accomplishments
- Fire Stormers Certificate of Appreciation- Issued by ICICI Bank-SEP 2023
For Service Excellence in Q1 FY24
- Fire Stormers Certificate of Appreciation- Issued by ICICI Bank-Feb 2023
For Service Excellence in the month of feb 2023
Timeline
Intern
VNR SEEDS PRIVATE LIMITED
03.2022 - 05.2022
Dedicated Relationship Manager
ICICI BANK
01.2022 - Current
Bachelor of Science - Agriculture
G.H. Raisoni University
MBA - Marketing
Manipal University, Jaipur
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