Valerie Bartolome
SAN DIEGO,CALIFORNIA
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization. Seeking an opportunities to grow and learn more in this industry.
Overview
15
15
years of professional experience
Work History
LEAD RAMP AGENT
UNIFI ALASKA
San Diego, CALIFORNIA
03.2024 - Current
- Load/unload, provide services, guides, and directs customer aircraft.
- Safeguard customers baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction.
- Sort and transfer passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe and secure manner.
- Operate pushback equipment and maintains visual contact with Wing Walkers to ensure pushback equipment is free of any obstruction or danger.
- Receive and record customer baggage, airfreight, mail, and any company materials as required.
- Pick up, deliver, and transport cargo and baggage to and from aircraft and prepare records.
- Operate motorized equipment, such as belt loaders, air start units, lift trucks, push-back tugs, bag carts, lavatory carts, and deicers; or manually push and pull push carts and containers.
- Complete paperwork and forms connected with work assignments pertaining to work procedures and enter into Company's information system.
SERVER
OLIVE GARDEN ITALIAN RESTRAURANT
SAN DIEGO, CALIFORNIA
11.2018 - 10.2019
- Greeted guests and provided menus.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Stocked service areas with supplies during slow periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Set up tables in between patrons to reduce wait times.
- Followed health safety guidelines when preparing and serving food products.
SERVER
HARDROCK CAFE
TUMON, GUAM
11.2016 - 10.2018
- Preparing and resetting tables to ensure decreased wait time.
- Greet and welcome customers/guests
- Give recommendations and share any specials
- Multitasking preparing any silverware or essentials for tables.
- Cash handling and credit card transactions with diligence.
- Meeting guests requests, providing excellent customer service by creating a memorable experience.
- Delivered food orders promptly and courteously.
- Implemented feedback from customers to improve service quality and menu offerings.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
SERVER
ROY'S RESTAURANT HILTON RESORT AND SPA
GUAM, TUMON
01.2013 - 09.2016
- Greeted guests upon arrival and escorted them to their assigned tables.
- Provide recommendations and set course menus.
- Menu knowledge and product knowledge from Course, A la carte, and Alcoholic Beverages.
- Trained new employees to perform duties.
- Garnished dishes and beverages to serve visually appealing menu items.
- Processed payments and handled cash and credit transactions with accuracy.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Served food and beverages to patrons and confirmed complete orders.
- Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Took orders for food and beverages in a professional manner.
- Informed customers of daily specials and signature menu items.
- Promoted additional menu items or special offers as appropriate.
SALES ASSOCIATE
DNA EVOLUTION/KICKS HAWAII
TUMON, GUAM
05.2010 - 09.2012
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Provided accurate information about products, prices and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Engaged customers in friendly, professional dialogue to determine needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Demonstrated product features and benefits for customers' needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
SIMON SANCHEZ HIGH SCHOOL
YIGO, GUAM06-2007
Skills
- Aviation regulations
- Arrival/departure procedures
- Security compliance
- Pushback and towing
- Baggage service collaboration
- Item transport
- Problem-solver
- Customer service
- Workload management
- Hardworking
- Reliable
- Team Player
REFERENCES
SASHA WILLIAMS
Unifi Alaska Supervisor
6199485902
Andy Thai
Unifi Alaska Supervisor
6195690711
Daniel Garcia
United Airlines Flight Attendant (FA)
7155305641
Mar Laroco
Compliance Lead Unifi Alaska
6193548067
Timeline
LEAD RAMP AGENT
UNIFI ALASKA
03.2024 - Current
SERVER
OLIVE GARDEN ITALIAN RESTRAURANT
11.2018 - 10.2019
SERVER
HARDROCK CAFE
11.2016 - 10.2018
SERVER
ROY'S RESTAURANT HILTON RESORT AND SPA
01.2013 - 09.2016
SALES ASSOCIATE
DNA EVOLUTION/KICKS HAWAII
05.2010 - 09.2012
High School Diploma -
SIMON SANCHEZ HIGH SCHOOL
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