THABISILE SHABANGU

• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.

• Built and managed relationships with key clients and partners to drive growth.
• Enhanced team productivity by streamlining processes and implementing time-saving strategies.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
• Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Maintained current understanding of market conditions, compliance standards and best practices.
• Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
• Created and delivered presentations to internal and external stakeholders to showcase work.
• Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Monitored industry trends to adapt strategies accordingly.
• Developed and implemented systems to track customer feedback and satisfaction.
• Analyzed marketing data and trends to identify opportunities for improvement.
• Collaborated with internal departments to align marketing campaigns.
• Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
• Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
• Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Gathered, organized and input information into digital database.
• Evaluated customer needs and feedback to drive product and service improvements.
• Generated reports detailing findings and recommendations.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Created and managed project plans, timelines and budgets.
• Developed effective improvement plans in alignment with goals and specifications.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained database systems to track and analyze operational data.
• Educated staff on organizational mission and goals to help employees achieve success.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Devised and implemented processes and procedures to streamline operations.
• Frequently inspected production area to verify proper equipment operation.
• Monitor product specifications before authorization of results (technical signatory)
• Accountable for overall quality and technical operation of the laboratory
• Ensure the availability of all resources needed for technical operations.
• Manage samples within the laboratory from receipt, oversee sampling activities, sample preparation, analysis and reporting of results
• Develop Laboratory Policy, Vision and Mission

Formulate the laboratory strategy and set KPIs

• Manage the laboratory as a mini business according to targets established by Samancor Chrome Group Quality requirements (objective & targets)
• Ensure functionality and effectiveness of Laboratory Information Management System (LIMS)
• Authorize test results and compile Certificate of Analysis as Technical Signatory for the laboratory for all dispatched products
• Liaise with Maintenance and Service contractors for the maintenance of laboratory equipment
• Validate new and existing test methods
• Define, write review and update Laboratory Policy and Procedures according to ISO17025 requirements
• Formulate laboratory objectives and ensure implementation and performance evaluation thereof
• Manage daily implementation of Policies and Procedures by personnel
• Review quality system and documentation annually for continued suitability
• Annual review of operational budget and capital applications
• Compile management of change (MOC) and management plans on IMS with any changes affected / new equipment received
• Monitor and control laboratory costs within budget
• Investigate route courses of non-conforming test work and conduct necessary corrective and preventative actions
• Lead annual 17025 management review and participate in plant ISO annual management review meetings
• Action on findings from management review meetings as well as internal and external audits
• Prepare and analyse samples for continuous evaluation of technical signatory competencies in accordance of ISO17025 standard
• Compile quality and productivity reports for Management and Group SHEQ
• Implement and maintain ISO17025 standards and other relevant international standards
• Participate in proficiency testing schemes
• Continuously monitoring and evaluation of internal quality control checks
• Monitor and analyse of data for trend evaluations
• Liaise with purchasing department to establish quality requirements for external suppliers
• Conduct supplier audits and compile audit reports
• Legal appointments as per ISO17025 and mine/smelter requirements
• Ensure critical spare stock keeping and identification
• Act as a SHEQ Manager

• Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
• Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
• Responsible for the analyses of all samples submitted to the laboratory
• Issuing of Certificate of analysis for the export product
• Responsible for maintaining the SANAS 17025 accreditation
• Responsible for the performance of all the equipment and instrument in the laboratory .
• Training of Operators and Co-ordinators in the operation of

Instruments.

• Time management on SAP for all the lab employee,
• Utilise the Incident Management System (IMS) to initiate, investigate
• report SHEQ status, Shift Planning and HR SAP time keeping
• Evaluation of suppliers for consumables and equipment
• Training of Co-ordinators in the supervision of shifts.
• Managing costs to fall within the allocated budget.
• Ensuring that the laboratory achieves the targets as agreed to in Service level agreements.
• Liaising with other sections within the plant and other laboratories within the group
• Research alternative analytical test methods; ICP, XRF, TGA, LECO Carbon and Sulphur analyser, Electrochemistry wet Chem and Sample Preparation.
• Method development on ICP and XRF
• . Internal auditing of SHEQ systems
• Identify and assess level of continuous risk exposures in area of
• Responsibility by considering exposures to business, financial, legal
• Issues, people, equipment, material, environment, processes, etc.
• Liaise with Production, Logistics, Admin and External Customers
• Evaluation of suppliers for consumables and equipment
• LIMS administrator participating in Proficiency Testing Schemes
• Ensuring compliance with ISO 9000, 14000 and 18000

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Manage Subordinate’s performance including training development and motivation, coordinate the activities and distribution of work in the Lab.
• Coordinate the testing of non-routine samples and

Round Robin samples.

• Coordinate the receiving, storage and Disposal of all samples in the Laboratory. Conduct first line
• Maintenance on Laboratory equipment Calibrate and verification of
• Instruments Check and maintain the ICP spectrometer, Carbon and Sulphur analyse Check, interpret and process daily result.
• Comply with Statutory regulations and inspections. Plan and schedule safety related Work identified in the safety meetings.
• Coordinating the analysis of TAP Samples using the XRF instrument.
• Coordination the analysis of chrome Using Metrohm auto titrator. Shift Planning during shortage of staff.
• Co-ordinate reductants proximate analysis for ash, volatile, DFC and ash Using TGA.
• Involve in the Implementation of ISO 17025.
• Internal Auditing for ISO 17025 at different Samancor laboratories
• Storage and disposal of all samples in Check interpret and process Daily results for Raw Material, Production and Finished Product.
• Stocktaking and order stock using SAP, Co-ordinate all analysis of samples.
• Develop methods on all instruments (ICP, Leco and XRF). Submit daily reports on shifts performance (KPI’S),
• Perform PTO’S, SBO’s,
• Investigate corrective and preventative actions according to procedure.
• Acting as a Laboratory Practitioner

• Maintained a high level of accuracy in test results by following strict quality control procedures.
• Cleaned and sterilized tools and equipment to maximize purity of specimens.
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• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Operated basic laboratory equipment and perform analyses such as Working in the water lab, determination of PH, Conductivity, Alkalinity, TDS, TSS, sulphates, Determination of Fe2+ in Illiminate, Determination of FeO, Ti3+ and insoluble Ti in slag.
• Preparation of marketing samples by splitting, milling, LOI, moisture.
• Fusion beads using Katanax fusion machine for XRF

• Separation of illuminate from sand using TBE, separation of Zircon, Rutile using Capco machine.
• Reporting results on LIMS
• Maintaining quality according to ISO 17025

Standard

• Wet chemistry, leaching, fusion of samples using a muffle furnace
• Determination of precious metals ( Pt, Pd, Au and Rh) using ICP
• Reporting the results using LIMS,
• maintaining quality according to ISO 17025 standard

• Preparation of samples for ICP, PH determination,
• Reporting result on LIMS.
• Wet chem, leaching, fusion of samples using a muffle furnace
• Determination of precious metals using ICP a
• Maintaining quality according to ISO 17025 standard.
• Prill picking Preparation of silver/palladium prills for ICP-OES by digesting the
• Using a microwave Technique and analysing on FAAS and ICP-OES.
• Calibration and optimization of FAAS and ICP-OES instruments.
• Method validation comparing AA and ICP on rhodium analysis