Tarun Nagar
Indore
Summary
- Results-oriented ServiceNow Developer with 2.5+ years of experience in ITBM, ITSM and Mobile app development.
- Extensive Knowledge in Resource plans, Projects, Time Sheet Portal, Skills, User data and other ITBM modules.
- Worked in ITOM Discovery modules.
- Experience in ITSM module administration and development.
- Proven expertise in Service Portal, Flow Designer, Notification related concepts.
- Worked on ServiceNow Mobile App Development.
- Worked on Web technologies like JavaScript and Angular.
- Good verbal and written Communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ServiceNow ITBM
Yash Technologies
08.2021 - Current
- Responsible for day to day management within the yashinmsp platform.
- Played an important role for all administrator work in yash potal.
- Enhancements and Development in Resource plans, Projects, timesheet portal, Skills management, time card management .
- Experience Developing ServiceNow applications from Business requirements and Technical design documents.
- Responsible for writing business rules for ITBM operations.
- Managed and successfully oversaw the seamless interaction of 5000+ users within the Yash portal, demonstrating effective leadership and organizational skills
Servicenow ITSM
Yash Technologies
- In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
- Core competency areas include IT Service Management using ServiceNow Tool.
- Expertise on creation of workflows for Service Catalog items in ServiceNow.
- Functional knowledge and implementation experience of ITSM frameworks.
- Created countless Business Rules using the GlideRecord operations
- Created Catalog client scripts and UI policies to make client side changes.
- Created the UI pages to use them in Catalog items, Implemented using UI scripts.
- Created Knowledge articles to document the steps in creating the catalog items.
RI (Republic Indemnity)
Yash Technologies
- Administration of a ServiceNow instance and existing implemented modules ITSM, ITOM Discovery, including modification of workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions.
- Work with release and version upgrades • Monitor and perform system health checks daily.
- ITSM user and group administration.
- Incident Management: Incident Logging, SLA’s, Categorization and Escalation, Auto Assignments.
- Problem Management, Change Management, and Knowledge Management Support.
- Service Request Management Support (Service Catalog) • Add, Modify, Remove/Retire items from the Service Catalog • Service Catalog items.
- Workflow modifications.
- Enhancements, troubleshooting and bug fixing.
- Configure Reports.
- Supporting and enhancing existing integrations.
- Self-service User Interface Changes and creating New Widgets.
- Import sets and Update Sets.
- Manages and improves ServiceNow Discovery for RI inventory •
- Maintain Configuration Management Database as per RI requirement
- Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process Load configuration items into respective classes, maintain their attributes, data collection, and governance that are important to support other ITSM modules and business objectives.
- Support integrations with data sources other than ServiceNow Discovery
EPRI (Electri Power Research Institute)
Yash Technologies
- EPRI is based on ITOM module and it which we predict issues, reduce user impact and automate resolution with ITOM.
- Working on Discovery module.
- Find the root cause of incidents and share actionable insights across teams.
Education
B.Tech - Information Technology
Shri Vaishnav Vidyapeeth Vishwavidyalaya
Indore, India2021
High Secondary School - Mathematics
School For Excellence
Ujjain, India2017
Skills
- Integrations
- Mid Servers
- Javascript
- Application Development
- ITBM(Resource plans, Projects, time card management)
- ITSM(Incident, Problem, Change, Knowledge management)
- Notifications
- Rest API
Certification
- Certified ServiceNow Administrator
- Certified in Flow Designer
Timeline
ServiceNow ITBM
Yash Technologies
08.2021 - Current
Servicenow ITSM
Yash Technologies
RI (Republic Indemnity)
Yash Technologies
EPRI (Electri Power Research Institute)
Yash Technologies
B.Tech - Information Technology
Shri Vaishnav Vidyapeeth Vishwavidyalaya
High Secondary School - Mathematics
School For Excellence
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