Syed Mohammed Haider
Fincrime Analyst
Bhopal
Summary
Seasoned financial analyst with years of experience in the financial industry. Expert in AML and KYC compliance, with a track record of conducting meticulous investigations, analyzing transactions, and implementing effective fraud prevention measures. Proficient in real-time monitoring tools and collaborative communication with cross- functional teams. Committed to upholding ethical standards and contributing to a secure financial environment. Seeking to leverage expertise in a dynamic FinCrime Analyst role within a progressive organization.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Customer Support Associate
INFINITY OUTSOURCING
BHOPAL
02.2023 - Current
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Conducted regular self-assessments of performance, seeking opportunities to expand skillset through ongoing training and development programs.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Utilized advanced problem-solving skills to identify root causes of recurring issues, implementing targeted solutions that led to improved customer experiences.
- Handled customer inquiries via email, chat, phone, and Alexa.
- Assist in development and enhancement of internal policies, procedures, and controls to mitigate financial crime risks.
- Monitored and reviewed transactions for suspicious activities, filed Suspicious Activity Reports (SARs) as necessary, and ensured compliance with regulatory requirements.
- Escalated complex issues to appropriate departments for resolution and followed up with customers to ensure satisfactory resolution and customer satisfaction.
- Managed over 100 cases per day.
Education
Bachelor of Technology - Electrical And Electronics Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bhopal, India 04.2001 -
Skills
Analytical skills
undefinedHobbies
Public Speaking
Traveling
Football
Reading
Timeline
Customer Support Associate
INFINITY OUTSOURCING
02.2023 - Current
Bachelor of Technology - Electrical And Electronics Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya
04.2001 -
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