Surbhi Tipa
Indore
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Process Associate
Mynds Solution Private Limited
07.2021 - Current
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
Customer Service Representative
Amazon Development India Private Limited
07.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Commerce - Commerce
Devi Ahilya Vishwavidyalay Indore
Indore07.2018
Skills
- Report Analysis
- Process flows
- Dispute Resolution
- Process Improvement
- Application verification
- Paperwork Processing
- Presentations
- Schedule Coordination
- Order Preparation
- Time Management
- Multitasking Abilities
Timeline
Process Associate
Mynds Solution Private Limited
07.2021 - Current
Customer Service Representative
Amazon Development India Private Limited
07.2019 - 06.2021
Bachelor of Commerce - Commerce
Devi Ahilya Vishwavidyalay Indore
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