Suraj meena
sales proffesional
Nagda
Summary
Accomplished marketing professional with over 11 years of experience. Adept at leading cross-functional teams and managing projects from concept to execution. Passionate about leveraging emerging technologies to craft innovative marketing solutions. Experience working in Agile teams to deliver customer support that meets business needs and user expectations. Proven ability to manage a high volume of support tickets while delivering outstanding customer service in fast-paced environments. Expertise in remote troubleshooting, user training, and documenting solutions for continuous improvement. Excellent communicator with a strong ability to translate technical jargon into clear, understandable terms for end-users. Passionate about improving system performance and ensuring optimal user experience.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Business Owner
10
01.2020 - 04.2024
- Company Overview: Running Tech support company requires a blend of technical expertise, business management skills, and excellent customer service
- Helpdesk Software: Use tools like Zendesk, Freshdesk, or ServiceNow for ticketing and customer support
- Remote Support Tools: Utilize software such as TeamViewer or AnyDesk
- Knowledge Base: Build a repository of FAQs and guides for common issues
- Hiring: Recruit skilled technicians with customer service aptitude
- Training: Regularly train our team on new tools and customer interaction
- Specialization: Assign roles based on expertise (networking, digital marketing, social media marketing team, content creation team
- Data Protection: Ensure adherence to regulations like GDPR or HIPAA if applicable
- Cybersecurity: Protect customer data and your infrastructure against threats
- Online Presence: Build a professional website and optimize for local SEO
- Social Media: Showcase expertise through tips, success stories, and client testimonials
- Partnerships: Collaborate with hardware/software vendors for referrals
- Keep track on performance of all employee
- Keep tracking on sales records of all the sales agents
- Running Tech support company requires a blend of technical expertise, business management skills, and excellent customer service
Relocation Coordinator
Mobility Empowered LLP
09.2018 - 11.2019
- Tool Used: CRM, live chat, company portals, apartment search websites
- Coordinating with all relocation and related activities at properties undergoing renovation
- Working on service like Moving service, Automobile shipment, Lease break, Airfare, Temporary accommodations, New Community Information, Care rental and many more services according to the policy and benefit provided by the clients
- Implement procedures for record-keeping, monitoring, and evaluation of relocation and benefits
- Work with the Project Manager, Onsite Building Manager, staff in the Property Management and Tenant Services Departments, and external general contractor staff to ensure timely and effective execution of the relocation plan
- Provide an appropriate response within 24 hours to tenant's questions, complaints, and concerns regarding relocation over the chat and email
- Process, monitor and document relocation claims, and issuance of benefits
- Identify, survey and coordinate obtaining off-site units for temporary off-site relocation as needed; interview all potentially affected households to determine temporary relocation needs
- Execute a relocation plan without delay of construction and procure vendors and suppliers in a timely manner
- Direct the work of the relocation consultant and relocation attorney to address unusual situations
- Coordinate move with relocates, moving company, automobile shipment supplier and building staff including a vacate inspection of the unit
- Conducting weekly meetings with suppliers and vendors for the improvements in their services
Sales Manager
Vsecure247
02.2017 - 09.2018
- As a Sales Manager, my role is pivotal in driving revenue, building relationships, and ensuring the success of the sales team
- Design and implement sales plans to meet business goals
- Identify target markets
- As a leader on floor I had Recruited, train, and mentor sales representatives
- Define individual and team targets aligned with company objectives
- Monitor progress and adjust strategies to achieve goals
- Build and nurture strong relationships with key clients
- Resolve customer issues to maintain satisfaction and loyalty
Business Sales Executive
TechSquads LLC
01.2015 - 12.2017
- Managing clients requirements
- Negotiating contracts and packages
- Aiming to achieve monthly targets
- Establishing new business
- Onboarding new clients
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Proactively managed client correspondence and recorded all tracking and communications
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
Technical Support Executive
VSupport LLC
10.2013 - 12.2015
- First priority is to do things right the first time, to reduce repeat contract & ensure work is completed within SLA for ensuring positive customer experience
- Manage domain, registration, Migration, cancellation
- Collecting and verifying conformance of documents with standards
- Set up appointments with potential and current clients to discuss new products and services
- Performed cold-calling and follow-ups with leads to secure new revenue
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
Education
Electronics And Communication -
Shrinathji Inst. of Technology & Engineering
08.2009 - 05.2013
B.sc - undefined
Jawaharlal Nehru University
01.2019 - 01.2021
High Secondary - undefined
Fatima Convent Higher Secondary School
Skills
Microsoft Office (Word, Excel, PowerPoint)
Customer Support
Onboarding
Client Relation
Global Mobility
Sales
Sales Retention
Business planning
Business development
Staff management
Timeline
Business Owner
10
01.2020 - 04.2024
B.sc - undefined
Jawaharlal Nehru University
01.2019 - 01.2021
Relocation Coordinator
Mobility Empowered LLP
09.2018 - 11.2019
Sales Manager
Vsecure247
02.2017 - 09.2018
Business Sales Executive
TechSquads LLC
01.2015 - 12.2017
Technical Support Executive
VSupport LLC
10.2013 - 12.2015
Electronics And Communication -
Shrinathji Inst. of Technology & Engineering
08.2009 - 05.2013
High Secondary - undefined
Fatima Convent Higher Secondary School
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