Suraj Dwivedi

• Analyzed customer feedback to identify service gaps and implemented solutions to improve satisfaction.
• Managed daily branch operations, ensuring all transactions were processed accurately and efficiently.
• Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
• Fostered a positive work environment, leading to increased employee morale and productivity.
• Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
• Mentored team members to improve performance, resulting in increased staff retention and satisfaction.
• Streamlined processes by adopting new financial software, increasing efficiency in account management.
• Created and managed financial models to evaluate corporate investments and acquisitions.

• Managed customer portfolio and maintained strong client relationships.
• Focus on portfolio growth through cross-selling and upselling of banking products.
• Achieved sales targets and revenue goals consistently.
• Maintain compliance with bank policy.
• Managing Inward remittance and outward remittances

• Led branch operations by implementing strategic initiatives that enhanced customer service delivery.
• Managing a wealth customer portfolio.
• Handling cash, deposited and withdrawal, DD, RTGS, NEFT, fund transfer.

• Managing classic and preferred customer portfolios, managing cash, and RTGS NEFT fund transfers.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managing inward and outward remittances, home loans, personal loans, trading, and all types of loans.

• Managed daily cash drawer operations, reducing discrepancies through meticulous attention to detail.
• Facilitated accurate cash handling and transactions, ensuring compliance with financial policies.
• Executed end-of-day reconciliation, identifying and correcting errors to maintain financial integrity.
• Provided exceptional customer service, resolving inquiries to enhance client satisfaction and retention.

Prepare and process customer invoices and billing records.

Maintain accurate accounting entries and financial records.

Reconcile accounts ledgers and transactioned statement