Vaibhav Shrivastava
Bhopal
Summary
Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Manager - Business Development
Cleartrip
02.2022 - Current
- Headed entire MP & CG region sales &operations of Cleartrip. Also assisted Regional manager with Gujarat operations and sales.
- Since it was a new start for Cleartrip under Flipkart Group entire sales and operations were started from scratch. Identify the potential hotels in the region and getting them on boarded on Cleartrip’s platform to sell.
- Participated in projects related to building SOP’s and product for continuous improvement in operations.
- Meeting and developing healthy relationship with all the hoteliers for the benefit of business.
- Led the entire West region with migration process on to the new extranet of Cleartrip.
- Planning and implementing business improvement strategies in coordination with category teams. o Ensure competitiveness of the hotels contracted by conducting price & product benchmarking on daily basis.
Operations Manager
Amazon Transportation Services Pvt. Ltd.
10.2019 - 12.2021
- Worked across multiple facets of Logistics and Supply Chain Management including Vendor Management, Inventory Management, Material Planning, Dispatch Planning and Storage Planning.
- Successfully led large teams, case in point:led 250+ employees during Amazon Diwali sale days in 2020 & 2021, and 150+ during business-as-usual (BAU).
- Heading all delivery station operations.
- Monitoring & analyzing operational metrics periodically to identify bottlenecks and improve performance.
- Initiating process improvements to enhance quality standards, reduce waste, and kill operational inefficiencies
- Working closely with Workplace, Health and Safety (WHS) team to audit and implement key processes per the defined safety standards to create the safest possible workplace, ‘Safety’ being Amazon’s topmost priority.
- Coordinating with Security & Loss Prevention (SLP) team to identify loopholes / risky behaviors to minimize loss.
- Training the entire warehouse staff to understand and deliver the daily operational targets.
Business Development Manager
OYO Rooms
07.2019 - 10.2019
- Led hotels screening, on boarding and account management across Delhi NCR region for OYO Rooms, India’s leading hotel chain.
- Meeting and developing healthy relationship with all the hoteliers for the benefit of business.
- Providing market insights to tech & product team for operations improvement.
- Coordinating with TR & Stock team for ease of operations and upgrading properties to OYO defined standards.
Area Manager
Cleartrip
09.2017 - 12.2018
- Headed all Goa region sales &operations of Cleartrip.
- Conducting market research to identify saleable hotel properties in the region & contract with those hotels to enhance current product offering.
- Periodical business performance monitoring and reviews with senior leadership.
- Meeting and developing healthy relationship with all the hoteliers for the benefit of business.
- Frequently conducting road shows and supplier meets to understand their needs better and enhance relations
- Coordinating with HR for recruitment, review & appraisals of team members.
- Planning and implementing business improvement strategies in coordination with Product and Marketing teams.
- Ensure competitiveness of the hotels contracted by conducting price & product benchmarking on daily basis.
Revenue and Front Office Operations
Jehan Numa Palace Hotel
04.2016 - 09.2017
- Managed companies’ business accounts (commercial operations) across various online platforms.
- As a department head, was responsible for overall operations of front office.
- Setting up & heading Revenue Department for the group (3 Hotels).
- Managing & improving Annual Recurring Revenue (ARR) & Revenue Per Available Room (RevPAR)
- Coordinated with marketing team for the promotion of group hotels.
- Led customer experience management through guest review handling, service excellence initiatives.
Front Office Operations
Sayaji Hotel
06.2011 - 04.2016
- Elemental in handling operations of 214 room inventory, room allocation and planning guest arrivals.
- Managing and resolving guest grievances.
- Planning & analysis for the targets (GSI, HRI, Costing).
- Managing a team of 30 people, preparation of Duty Roster, Manpower Planning.
- Staff reviews and appraisals.
- Training and guidance to the staff members.
Education
B.Sc. in Hospitality & Hotel Administration -
Institute of Hotel Management, Bhopal (Madhya Pradesh), affiliated to NCHMCT and IGNOU, sponsored by Ministry of Tourism, Government of India
01.2008 - 04.2011
Skills
Verbal and written communication
Vendor Management
Negotiations
Competitive Analysis
Relationship Building
Pipeline Management
Business Development
Lead Generation
Strategic Partnerships
Account Management
Revenue Generation
Accomplishments
- Won EHS Pinnacle award in Last Mile League in 2020 at Amazon in network.
- Secured 2nd position in network & 1st position in zone in MAQ contest at Amazon.
- Won Ekam 32 awards during Diwali peak 2020, 3rd position in network & 2nd position in zone at Amazon.
- Led Goa to 1st position in terms of productivity for 6 consecutive months in network, and to top 5 regions by revenue throughout the year at Cleartrip.
- Achieved highest ARR for Jehan Numa Palace in the financial 2017-18 year through planning and monitoring.
- Led JehanNuma Palace Hotel's journey to winning a spot among the 'Top 20 Palace hotels of the world' announced based on guest reviews, by The Telegraph, UK.
- Led JehanNuma Group hotels' journey to becoming the Top 2 hotels in Bhopal region, on TripAdvisor.
- Achieved highest Guest Satisfaction Index (GSI) target of 90 % for 8 consecutive months at Sayaji Indore.
- Active member of accommodation team, which achieved score card (GSI + HRI + Sale + Cost) in all the four quarters of FY2014 at Sayaji Indore.
Preferred Locations
- Indore
- Bhopal
Personal Information
Date of Birth: 06/22/88
Timeline
Manager - Business Development
Cleartrip
02.2022 - Current
Operations Manager
Amazon Transportation Services Pvt. Ltd.
10.2019 - 12.2021
Business Development Manager
OYO Rooms
07.2019 - 10.2019
Area Manager
Cleartrip
09.2017 - 12.2018
Revenue and Front Office Operations
Jehan Numa Palace Hotel
04.2016 - 09.2017
Front Office Operations
Sayaji Hotel
06.2011 - 04.2016
B.Sc. in Hospitality & Hotel Administration -
Institute of Hotel Management, Bhopal (Madhya Pradesh), affiliated to NCHMCT and IGNOU, sponsored by Ministry of Tourism, Government of India
01.2008 - 04.2011