Aastha Rai
Senior Associate
Jabalpur
Summary
Experienced and enthusiastic Executive Assistant with great experience in supply chain, logistics and operations in a multinational company. Highly focused and result-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in the initial stage. Collaborated with all levels within the organization to understand their needs and engage teams to deliver high performance. Seeking to enhance professional skills in a dynamic and stable workplace.
Overview
7
7
years of professional experience
Work History
Senior Associate – Operations & Supply Chain Management
Refteck Solutions
01.2019 - Current
- Managed end-to-end procurement lifecycle — from purchase order intake to sourcing, vendor negotiations, logistics coordination, and final delivery — ensuring 100% on-time fulfilment and cost optimization.
- Coordinated with global suppliers and logistics partners to arrange efficient international shipments, resolve delays, and maintain uninterrupted supply for critical MRO and industrial equipment.
- Utilized Refteck’s proprietary ERP platform and integrated tools (SAP, Maximo) to track orders, maintain master data accuracy, and enable real-time supply chain visibility.
- Liaised closely with client service teams to ensure operational execution aligned with customer expectations, maintaining high client satisfaction and repeat business.
- Supported inventory planning and preventive maintenance initiatives to minimize downtime and improve parts availability for oil & gas, heavy engineering, and process industries.
- Led process optimization projects to streamline procurement workflows, improve turnaround times (up to 48-hour sourcing for urgent needs), and reduce operational bottlenecks.
- Ensured compliance with international quality and safety standards (API, ANSI, ISO) across all procurement and logistics operations.
Executive, Enterprise Resource & Planning
Refteck Solutions
- Ensured client’s PO alignment with quotations and specifications.
- Clarified and reviewed details from suppliers and clients.
- Generated, released, and forwarded POs and PO acceptances.
- Maintained vendor/client databases, purchase records, and documentation.
- Interacted daily with suppliers and clients through emails.
- Tracked payment statuses and shipment statuses.
- Produced reports and provided data to management.
- Acted as a point of contact between executives and colleagues.
- Organized meetings, scheduled events, and prepared reports.
- Resolved customer queries by coordinating with departments.
- Organized emails by priority and dispatched necessary correspondence.
- Onboarded and trained new employees.
CRM Associate
Refteck Solutions
- Planned and delivered CRM strategies to retain customers, increase brand loyalty, and expand the company brand.
- Ensured customer database segmentation for targeted marketing.
- Encouraged teamwork between sales and customer service teams.
- Created and maintained policies.
Education
MBA - Supply Chain Management
SVKM's Narsee Monjee College of Commerce and Economics
Bachelors of Commerce - undefined
Mata Gujri Mahila Mahavidyalaya (Autonomous)
01.2019
12th - undefined
MGM Higher Secondary School (ICSE)
01.2016
Skills
- Creativity
- Interpersonal Skills
- Critical Thinking
- Teamwork Skills
- Communication
TOOLS
MS Office Suite
Excel
PowerPoint
Word
ERP: Endeavor
Timeline
Senior Associate – Operations & Supply Chain Management
Refteck Solutions
01.2019 - Current
Executive, Enterprise Resource & Planning
Refteck Solutions
CRM Associate
Refteck Solutions
Bachelors of Commerce - undefined
Mata Gujri Mahila Mahavidyalaya (Autonomous)
12th - undefined
MGM Higher Secondary School (ICSE)
MBA - Supply Chain Management
SVKM's Narsee Monjee College of Commerce and Economics
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