Stephanie Ann Darries
Office Support Administrator
Johannesburg
Summary
Self-driven and results-oriented professional with extensive experience across diverse sectors, demonstrating a strong commitment to continuous learning and embracing challenges. Proficient in various software programs, ensuring accuracy and efficiency for swift project turnarounds. Exceptional communication and organizational skills contribute to the successful completion of tasks, complemented by a remarkable ability to adapt quickly to new environments. Eager to leverage robust multitasking abilities and a natural aptitude for technology to contribute effectively to the success of the organization, whether independently or as part of a collaborative team.
Overview
16
16
years of professional experience
Work History
Executive Administrative Assistant
L & D Connect
02.2021 - 05.2023
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Scheduled appointments and handled calenders for senior leadership.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Answered high volume of phone calls and email inquiries.
- Reference: Quinton Harris, 074-865-6256.
Executive Administrative Officer
Mill Lining Supplies
04.2018 - 10.2020
- Performed data entry and data retrieval services
- Maintained files and filing, keeping sensitive information confidential
- Used Microsoft Office Suite to create and revise documents and presentations
- Document scanning, emailing fax and file invoice and receipts
- Typed, format and proofread outgoing correspondence and documents
- Managed calendars and arranged appointments
- Setting up meetings and travel arrangements
- Taking minutes of meetings
- REFERENCE: Stacey-lee Jacobs 0810438497
Writs Administrator/Officer
Road Accident Fund
01.2013 - 01.2017
- Receive warrants of execution from the mailroom and email, or from the person responsible for allocation.
- Identify claim numbers, claimants, and attorneys as per the warrants on the claims view.
- Authenticate whether the writ is invalid or not.
- Assess the warrants for outstanding documents.
- Identify whether capital or cost has been paid previously on the claims view payments system.
- Liaise with responsible stakeholders (internal/external) if documents are outstanding, or if information differs on the claims view according to the warrant received.
- Process warrants within SLA, and prepare finance to make payment to avoid the removal of goods.
- Follow up on payments made to stakeholders (Capital, Cost, Interest, Sheriff fees).
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Streamlined invoice processing, reducing average payment turnaround time.
Data Capturer
Road Accident Fund
04.2013 - 07.2013
- Evaluating files for outstanding documents on claims.
- Requesting and making follow-up calls to attorneys for outstanding documents of the claimants.
- Sending offers to the attorneys for acceptance on completed claimant files.
- Creating spreadsheets for the files that have been dealt with.
- Administration
- Verified accuracy and validity of data entered in databases
- Obtained scanned records and uploaded into database.
- Enhanced data accuracy by meticulously entering and verifying information in various databases.
Data Capturer
Road Accident Fund
09.2012 - 03.2013
- Capturing data on the claimed files.
- Auditing, verifying the identification of the claimants' files, and evaluating files for duplication statuses.
- Identifying claimant documents and flagging them.
- Keep records of files, and send the spreadsheet to the assessor.
- Send the captured files to the storeroom.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Ensured timely completion of assigned tasks, maintaining a high level of professionalism under pressure and tight deadlines.
Customer Care Consultant
First National Bank (Online Banking)
12.2011 - 04.2012
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Analyzed feedback from customers to identify trends and make necessary improvements within the department.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
- Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
- Assisted call-in customers with questions and orders.
Data Processor
Standard Bank- Temp
10.2009 - 11.2011
- Check for KYC documentation.
- Data auditing and capturing.
- Leasing with attorneys for outstanding documents.
- Calling clients to acquire outstanding documents.
- Focusing on EDD (high-risk clients).
- Assisting in eliminating fraud.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Applied data validation procedures to support and enforce data integrity.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
Data Capturing - Global Transactional Banking
Standard Bank
02.2008 - 02.2009
- Capture requests received from internal and external clients.
- Capturing information onto the Business Online System.
- Ensure that feedback is given to clients in a timely manner.
- Attend to queries received from Business Bankers relating to customer profiles.
- Ensure that profiles are accurately uploaded, and provide feedback to the manager concerned.
- Queries not actioned correctly would take priority over any other work.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
HR Administrator
Nedbank
02.2007 - 01.2008
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Created and delivered HR training sessions to staff, managers and executives.
- Supported leadership development through targeted training programs, preparing employees for management roles.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Worked alongside global business leader to deploy new training strategies.
Data Capturing
Ned Bank LTD (Temp)
12.2006 - 01.2007
- Administration
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Corrected data entry errors to prevent duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered client information into databases quickly and with minimal errors.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Maintained strict confidentiality while handling sensitive client information and records.
Education
High School Diploma -
Kliptown Secondary School
South Africa 04.2001 -
Skills
Data entry expertise
Document scanning
Deadline oriented
Data interpretation
Data verification
Project management
Microsoft office
Problem-solving
Fast learner
Interpersonal skills
Administrative support
Excellent communication
Time management abilities
Attention to detail
Timeline
Executive Administrative Assistant
L & D Connect
02.2021 - 05.2023
Executive Administrative Officer
Mill Lining Supplies
04.2018 - 10.2020
Data Capturer
Road Accident Fund
04.2013 - 07.2013
Writs Administrator/Officer
Road Accident Fund
01.2013 - 01.2017
Data Capturer
Road Accident Fund
09.2012 - 03.2013
Customer Care Consultant
First National Bank (Online Banking)
12.2011 - 04.2012
Data Processor
Standard Bank- Temp
10.2009 - 11.2011
Data Capturing - Global Transactional Banking
Standard Bank
02.2008 - 02.2009
HR Administrator
Nedbank
02.2007 - 01.2008
Data Capturing
Ned Bank LTD (Temp)
12.2006 - 01.2007
High School Diploma -
Kliptown Secondary School
04.2001 -