Sourav Sharma
Assistant Customer Service Manager
ANUPPUR
Summary
Results-oriented professional with extensive experience in banking and customer relations. Known for strong problem-solving abilities and effective time management, contributing to strategic initiatives that improve service delivery and team performance.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Assistant Manager
ESAF Small Finance Bank
11.2023 - 12.2025
- Managed daily operations to enhance branch efficiency and customer satisfaction.
- Assisted in developing and implementing strategic initiatives for product offerings and services.
- Trained and mentored junior staff on banking processes and customer service protocols.
- Analyzed customer feedback to identify areas for service improvement and operational enhancements.
- Ensured compliance with regulatory requirements by conducting regular audits of branch activities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Relationship Manager
Bajaj Finserv
02.2020 - 04.2023
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Facilitated personalized financial solutions tailored to client needs and objectives.
- Conducted regular account reviews to assess client satisfaction and identify improvement areas.
- Collaborated with cross-functional teams to streamline service delivery processes.
Insurance Agent
TATA AIG LIFE INSURANCE
06.2019 - 01.2020
- Analyzed client requirements to recommend appropriate coverage and risk management strategies.
- Developed tailored insurance solutions to meet diverse client needs.
- Educated clients on policy options, enhancing understanding and satisfaction levels.
- Mentored junior agents, fostering their professional growth and knowledge in insurance products.
- Streamlined claims processing procedures, improving efficiency and client experience.
- Conducted regular market research to adapt strategies based on industry trends and competitor analysis.
Education
DIGITAL MARKETING - FACEBOOK ADS, GOOFLE ADS
KRAFTSHALA
Delhi, India 04.2001 -
Bachelor of Science - Computer Applications Development
DINA INSTITUTE
Jabalpur, India 04.2001 -
High School Diploma -
BHAGWANT UNIVERSITY
Ajmer, India 04.2001 -
Skills
Customer service
Customer relations
Money handling
Team leadership
Regulatory compliance
Team motivation
Decision-making
Problem-solving
Time management
Timeline
Assistant Manager
ESAF Small Finance Bank
11.2023 - 12.2025
Relationship Manager
Bajaj Finserv
02.2020 - 04.2023
Insurance Agent
TATA AIG LIFE INSURANCE
06.2019 - 01.2020
DIGITAL MARKETING - FACEBOOK ADS, GOOFLE ADS
KRAFTSHALA
04.2001 -
Bachelor of Science - Computer Applications Development
DINA INSTITUTE
04.2001 -
High School Diploma -
BHAGWANT UNIVERSITY
04.2001 -