Sophie Cindy Maseko
Ogies
Summary
Adept in technical support and Active Directory Management, I significantly enhanced user productivity at Bellamatrix ICT Foundation. My strong interpersonal skills fostered team success at H & S, demonstrating a commitment to excellence. With expertise in support documentation and a proven track record of achievements, I am poised to deliver superior results. Attentive Desktop Support Technician with 07 months correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Bellamatrix ICT Foundation
03.2024 - Current
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support .
Assistant Teacher
Mehlwana Secondary School
11.2021 - 08.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
NTD Assistant
H & S
11.2019 - 11.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Skills
- Support Documentation Generation
- Printer and Peripheral Support
- Technical support expertise
- Active Directory Management
Certification
Grade 12 certificate
NQF Level 04 in Bookkeeping
Bookeeping (Income Tax Returns)
NQF Level 2 ADT
Additional Information
Driver's License
C1 ( Code 10 )
Reference
Head Office -"H&S"
NDT Assistant
0114684192
Mr Ntuli - "Mehlwana Secondary School"
Assistant Teacher
0793377053
Matshidiso -Project coordinator " Bellamatrix ICT Founation"
Desktop Support Technician
0671248912
Timeline
Desktop Support Technician
Bellamatrix ICT Foundation
03.2024 - Current
Assistant Teacher
Mehlwana Secondary School
11.2021 - 08.2022
NTD Assistant
H & S
11.2019 - 11.2019
Grade 12 certificate
NQF Level 04 in Bookkeeping
Bookeeping (Income Tax Returns)
NQF Level 2 ADT
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