Sonal Bande

Senior Technical Solutions Engineer Lead at Akamai with 9+ years of experience driving high-impact solutions across CDN, cloud, and security. I lead cross-functional teams, manage critical escalations, and mentor engineers to deliver exceptional customer outcomes. Certified in Azure and SQL, with a strong focus on innovation, reliability, and scalable service delivery.

• Attended Oracle database 10g: administration workshop | release 2.
• Led the AkaTec's revitalization of Knowledge Centered Support (KCS)for the team, the industry best practice for managing knowledge in support environments.

Microsoft Azure Fundamentals (AZ-900)

• Drive revenues by managing the pre-sales technical process and evangelizing Akamai's technology to existing and prospective customers, and to drive new product and service offerings.
• Work closely with direct sales to educate existing and prospective customers about the superiority of Akamai's services - this includes conference calls, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues.
• Work closely with Product Management and R&D to develop future product direction and strategy - providing valuable input from the field
• Oversee the customer proposal process and ensure that all technical information and recommendations addressing customer requirements are properly defined.
• Support and educate Sales, Marketing and other internal departments to ensure that customers get appropriate updates, upgrades and event-oriented solutions.
• Show high standards of leadership - actively developing and mentoring junior staff within the Solutions Engineering and Sales organizations.