Simran Ahirwar
Indore
Summary
I bring a unique skill set to the executive management level, with creative and out-of-the-box thinking combined with solid goal-oriented planning. Energetic, enthusiastic, and tireless management professional seeks position with company interested growth of entire team.
Overview
6
6
years of professional experience
Work History
Assistant Manager Operations
Digitide Solutions Limited
Indore
12.2024 - Current
- Led a team of 200+ support agents handling seller inquiries via email and chat, ensuring SLAs, quality, and efficiency metrics were consistently met
- Motivates and guides team members to provide exceptional Seller service and navigate difficult situations.
- Analyzed team performance metrics (Quality, SSAT, FRT, etc.) and implemented action plans that improved Seller satisfaction and reduced resolution time
- Oversaw daily operations of seller support for a high-volume marketplace, resolving escalated issues related to account health, product listings, policy violations, and order management.
Assistant Call Center Manager
Teleperformance
Indore
04.2023 - 12.2024
- A senior level customer focused individual with broad experience of retail environments.
- A visionary, adaptable and perceptive leader, who inspires individuals to achieve their full potential.
- Prides oneself on having strong personal and professional morals.
Team Leader - CRM Operations
Teleperformance
Indore
08.2021 - 04.2023
- Highly experienced Call Center Team Leader with a proven track record of success.
- Possesses the necessary skills to lead a team of call center agents to success and deliver excellent customer service.
Customer Service Executive
Teleperformance
Indore
07.2019 - 08.2021
- Handled inbound and Outbound customer calls, resolving issues and providing product and service information to clients.
- Achieved 95%+ customer satisfaction rating through effective communication and problem resolution.
- Known for excellent Communication skills and a strong ability to resolve issues leading to high customer satisfaction- provided timely and accurate customer support, handled 100+ Calls per day in a remote setting.
Education
Bachelor of Commerce - Computer Application
Devi Ahilya Vishwavidyalaya University
Indore06.2021
Skills
- Data Analysis: Excel
- Time management
- Operations Management
- Team leadership
- Customer service
- Stakeholder Management
- Performance tracking
- Scheduling and coordination
- Task prioritization
Languages
English, Hindi
Hobbies and Interests
Travelling and making connections., listening to music
Disclaimer
"I hereby declare that the information provided above is true and correct to the best of my knowledge and belief."
Timeline
Assistant Manager Operations
Digitide Solutions Limited
12.2024 - Current
Assistant Call Center Manager
Teleperformance
04.2023 - 12.2024
Team Leader - CRM Operations
Teleperformance
08.2021 - 04.2023
Customer Service Executive
Teleperformance
07.2019 - 08.2021
Bachelor of Commerce - Computer Application
Devi Ahilya Vishwavidyalaya University
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