Sibra Khan
Bhopal
Summary
Banking professional with 4.5 years of experience in retail banking, providing exceptional customer service and driving business growth through effective relationship management and product sales.
Dynamic Relationship Manager with a proven track record at Kotak Mahindra Bank, excelling in client acquisition and wealth management. Skilled in effective customer communication and solution management, I consistently exceeded performance metrics while fostering strong client relationships, ensuring tailored banking solutions that enhance customer satisfaction and drive business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Manager
Kotak Mahindra Bank
11.2024 - 03.2025
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Customer Experience Executive
HDFC Bank
08.2020 - 09.2024
- Built customer confidence by actively listening to concerns and giving resolutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Oversee daily branch operations and ensure keeping complete records of financial transactions.
- Managing various products under me and offering client and offering clients according to their needs for investing their hard earned money to get maximum returns.
- Managed relationship with NRI customers, provide personalized banking services and support.
Education
MBA - Business Management
NMIMS
Mumbai, India10-2024
BBA - Finance And Marketing
THE BHOPAL SCHOOL OF SOCIAL SCIENCES
Bhopal, India07-2018
Skills
- Service assistance
- Solution management
- Wealth management offerings
- Relationship building and management
- Effective customer communication
- Team leadership
- Customer service
- CRM tracking
- Client acquisition
Certification
IRDA certified,
Business etiquette and soft skills.
Languages
English
Hindi
Urdu
Timeline
Relationship Manager
Kotak Mahindra Bank
11.2024 - 03.2025
Customer Experience Executive
HDFC Bank
08.2020 - 09.2024
MBA - Business Management
NMIMS
BBA - Finance And Marketing
THE BHOPAL SCHOOL OF SOCIAL SCIENCES
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