Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SHUBHAM SHARMA

Key Account Manager
UP west

Summary

From starting out as a Sales Executive to now managing strategic relationships as a Key Account Manager, my journey has been rooted in ethical sales practices, deep customer understanding, and long-term value creation. I’ve consistently focused on building trust-based relationships, identifying client needs, and delivering tailored solutions that drive both client success and business growth. My experience has taught me the importance of proactive communication, cross-functional collaboration, and continuous learning—all of which have helped me manage key accounts effectively. As I continue to grow in this role, I remain committed to integrity, relationship-building, and driving measurable outcomes for clients and my organization.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Key Account Manager

Zomato
10.2022 - Current
  • Took complete ownership of city-level business performance (P&L), reporting directly to the UP Cluster Head; led revenue, supply, and operational KPIs.
  • Helped in building and managing KAM and logistics teams, ensuring alignment, daily execution, and performance across functions.
  • Onboarded high-value, exclusive restaurant partners, significantly increasing market share and strengthening long-term retention.
  • Led end-to-end management of top accounts, consistently exceeding targets across growth, engagement, and partner satisfaction.
  • Executed high-impact offline and digital marketing campaigns, resulting in measurable improvements in ad performance and brand visibility.
  • Drove operational excellence through strategic interventions at the account level, improving delivery experience and efficiency.
  • Earned 3× Ads Champion recognition for consistently delivering strong partner ROI and campaign success.
  • Collaborated with cross-functional teams (marketing, support, catalog, logistics) to ensure smooth execution and quick issue resolution.

Business Development Manager

SmartStaff ( Qwikwork Pvt. Ltd.)
08.2021 - 08.2022
  • Launched the city of Indore by meeting up regularly with business heads and CXO levels of various companies to get insights into their HRMS Software Solutions, Project Management Solutions, Temporary Staffing Solutions and provided consultative plans accordingly.
  • Worked closely with central team and handled the business of SmartStaff for Indore territory and led an operation team of 4 executives on field and successfully managed 50+ accounts with the size of 8000+ workforce.

Business Development Manager

OYO Hotels and Homes Pvt. Ltd.
06.2019 - 08.2021
  • Managed business development initiatives for Smart Franchise model for MP & CG.
  • Onboarded more than 120 + new accounts in assigned territories, and managed them by handling a team size of 100 + property managers.
  • Launched 9 new cities, and added 1500 + new rooms in Indore hub and added 1.4+ Million to territory GMV every month.

Businesses Development Associate

Byju’s Classes- Think & Learn Pvt. Ltd.
07.2018 - 06.2019
  • Responsible for revenue generation by counseling prospects and converting them into sales.

Education

Bachelor of Engineering -

MITS Gwalior
Gwalior
01.2014 - 01.2018

12th -

MPBSE
MAIHAR
07.2012

10th -

MPBSE
MAIHAR
06.2010

Skills

Businesses Development

Excel

Team Management

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Accomplishments

  • Ads Champion Continuously for 3 months and UX Champion at Zomato
  • Awarded by the Rising Star for adding 400+ new rooms within 90 days of joining the team ( OYO )
  • Awarded by City Fame Award for minimum number of check-in denies in assigned territory ( OYO )
  • National winner of Azeotropy at IIT Bombay.
  • Awarded by certificate of excellence by Chief Minister of MP in class 12th

Timeline

Key Account Manager

Zomato
10.2022 - Current

Business Development Manager

SmartStaff ( Qwikwork Pvt. Ltd.)
08.2021 - 08.2022

Business Development Manager

OYO Hotels and Homes Pvt. Ltd.
06.2019 - 08.2021

Businesses Development Associate

Byju’s Classes- Think & Learn Pvt. Ltd.
07.2018 - 06.2019

Bachelor of Engineering -

MITS Gwalior
01.2014 - 01.2018

12th -

MPBSE

10th -

MPBSE
SHUBHAM SHARMAKey Account Manager