Shubham Meena

Senior Associate - Cloud Engineer

• Design, deploy, and manage scalable, reliable, and secure cloud infrastructure.
• Develop and maintain automation scripts and tools; optimize cloud resource usage.
• Implement and enforce cloud security practices; monitor and address security incidents.
• Collaborate with development teams on CI/CD processes; provide cloud-related technical support.
• Document cloud architectures and processes; generate reports on cloud usage and performance.
• Led complex migrations and integrations, specializing in Azure Active Directory and Exchange migrations to Exchange Online
• Implemented sensitive data protection measures through sensitivity label setups across enterprise tenants
• Facilitated email platform migrations from Plesk email systems to Google Suite
• Managed office infrastructure with robust Firewall and Active Directory solutions
• Maintained high-performance server environments to support critical business operations.

Windows Administrator Responsibilities:

• Install, configure, and maintain Windows servers and workstations.
• Manage user accounts, groups, and permissions within Active Directory.
• Monitor system performance, availability, and reliability.
• Apply patches, updates, and service packs; implement security measures.
• Diagnose and resolve hardware, software, and network issues.

• Provide first and second-level technical support for hardware, software, and network issues.
• Respond to support requests via phone, email, and ticketing systems promptly.
• Diagnose and resolve technical issues to minimize downtime.
• Perform routine maintenance tasks, including software updates, patches, and system backups.
• Manage user accounts, permissions, and passwords in Active Directory.
• Monitor system performance and ensure optimal functioning of IT infrastructure.
• Install, configure, and maintain operating systems, applications, and network equipment.
• Document support processes, issue resolutions, and system changes for reference.
• Assist in implementing IT policies and procedures to ensure data security and compliance.
• Collaborate with other IT team members to identify and address system improvements and updates.