Shohel Khan
Balaghat,Madhya Pradesh
Summary
Business Analyst Intern with 3 months of experience and 2 years in hospitality. Skilled in trend analysis, process improvement, and effective communication. Ready to leverage analytical skills and industry insights to drive business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst Intern
Quest Global Technologies
06.2024 - 09.2024
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Facilitated communication between technical teams and end-users during system implementation projects.
- Contributed to risk assessment activities by identifying potential issues and suggesting mitigation strategies.
- Gathered and documented requirements for projects.
- Collaborated with cross-functional teams to gather, analyze, and document business requirements.
- Provided business analysis in support of bio-catalyst product management.
- Enhanced project efficiency by identifying process improvements and implementing necessary changes.
Housekeeping Supervisor
Accor Hotels
11.2022 - 12.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
Hotel Operational Trainee
RainTree
06.2022 - 10.2022
- Managed reservations effectively through accurate data entry and timely updates in booking systems.
- Helped maintain an organized back office area by filing documents properly, managing databases accurately, and staying current on administrative tasks.
- Increased overall efficiency with thorough knowledge of hotel systems and software applications.
- managed approximately 40 incoming calls, emails per day from customers.
Intern
Grand Hyatt Hotel
02.2021 - 04.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Arts - Tourism
International Institute of Hotel Management
Pune, India07.2022
High School Diploma -
Matoshree College of Science
Gondia, India02.2019
Secondary School Certificate - Science Education
St. Xavier's High School
Gondia, India07.2016
skills
Technical Skills:
- Microsoft Excel
- Microsoft Office Suite
- PowerBI
- Figma
- Photoshop
- Illustrator
Business Analysis Skills:
- Requirements Analysis
- Requirements Gathering
- Business Analysis
- Workflow Analysis
- Strategic Planning
- Business Requirement Document (BRD)
- Documentation
Project Management Skills:
- Product Management
- Project Planning and Development
- Software Development Life Cycle (SDLC)
Stakeholder and Client Management:
- Stakeholder Management
- Stakeholder Communication
- Client Relations
- Customer Communication
- Customer Relations
Presentation and Communication:
- Presentations and Decks
- Document Management
methodology
- waterfall
- agile
Certification
- business analyst, upgrad - 2023-2024
Timeline
Business Analyst Intern
Quest Global Technologies
06.2024 - 09.2024
Housekeeping Supervisor
Accor Hotels
11.2022 - 12.2023
Hotel Operational Trainee
RainTree
06.2022 - 10.2022
Intern
Grand Hyatt Hotel
02.2021 - 04.2021
Bachelor of Arts - Tourism
International Institute of Hotel Management
High School Diploma -
Matoshree College of Science
Secondary School Certificate - Science Education
St. Xavier's High School
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