Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shivani Gupta

Shivani Gupta

Chhatarpur

Summary

To seek challenging avenues where my knowledge and experience matches with the organization's growth.

Overview

1
1
year of professional experience
10115
10115
years of post-secondary education
2
2
Languages

Work History

Customer Care Executive

StarTek
06.2024 - 01.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Managed high-volume call queues to ensure timely customer assistance, improving overall service quality.

Intern

ICICI Bank
01.2024 - 03.2024

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Education

MBA - Finance & HR

Shri Krishna University
Chhatarpur, India

B.ed -

SVN College
04.2001 - 07.2022

M.com -

Maharaja Chhatrasal Bundelkhand University

B.com -

Maharaja Chhatrasal Bundelkhand University

12th -

Rani Durgavati Higher Sec. School

10th -

Sanmati Vidya Mandir

Skills

Excel

Word

Power Point

Time Management

Multitasking

Collaborator

Problem-Solving

Communication

Analytical Ability

Timeline

Customer Care Executive

StarTek
06.2024 - 01.2025

Intern

ICICI Bank
01.2024 - 03.2024

B.ed -

SVN College
04.2001 - 07.2022

MBA - Finance & HR

Shri Krishna University

M.com -

Maharaja Chhatrasal Bundelkhand University

B.com -

Maharaja Chhatrasal Bundelkhand University

12th -

Rani Durgavati Higher Sec. School

10th -

Sanmati Vidya Mandir
Shivani Gupta