Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Technical Summary
Timeline
Generic
Shiv Patel

Shiv Patel

Salesforce Tech Lead
Indore

Summary

Experienced Software Engineer with 15 years of experience, specializing in Salesforce.com for 8 years. Deep understanding of technical and functional aspects of the platform. Skilled in customizing and personalizing Salesforce to meet organizational needs. Proficient in Apex classes, Visualforce Pages, Lightning Components, and integration with third-party CRM systems. Seeking opportunity to enhance Salesforce CRM strategies and leverage new technologies.

Overview

15
15
years of professional experience
4019
4019
years of post-secondary education
3
3
Certifications

Work History

Salesforce TechLead

LTIMindtree
Hyderabad
07.2023 - Current
  • Leadership & Mentorship Guided and mentored junior developers, fostering a culture of continuous learning, collaboration, and technical growth.
  • Product Collaboration & Solution Design Partnered with product managers to translate business requirements into scalable technical solutions, driving innovation and resolving complex challenges.
  • Performance Optimization Improved application efficiency by identifying system bottlenecks and implementing strategic code optimizations to enhance speed and stability.
  • Reliability Engineering Minimized system downtime through proactive monitoring, rapid troubleshooting, and effective resolution of technical issues.
  • Salesforce Technical Lead – Google LLC Led a team handling ongoing Salesforce support tickets, designed and implemented scalable solutions, and managed end-to-end development during active implementation phases.
  • SpearheadedNCinodesign and development of a custom integration package between the nCino system and Salesforce. This solution generates loan documents via the Experé platform and stores them securely within Salesforce. The integration supports a private listing application not available on AppExchange. Managed a cross-functional team and led architectural design efforts to deliver this package.

Senior ERP Consultant

Mphasis Ltd.
Hyderabad
12.2021 - 06.2023
  • Contributed to the global operations of FedEx by developing and maintaining business-critical functionalities within the Salesforce ecosystem
  • Utilized Force.com platform to support diverse operations such as booking, consignment tracking, booking history, and advanced case management, including Einstein Case Management
  • Designed and implemented robust integrations between Salesforce and multiple enterprise applications including CMOD and OAR, ensuring seamless data exchange across global branches
  • Applied 3 years of hands-on experience in building secure, scalable integrations using REST/SOAP APIs and middleware technologies
  • Developed Lightning Web Components (LWC) with deep user interaction logic to enhance booking workflows, case handling, and service analytics over a 3-year period
  • Played a key role in customizing objects, page layouts, flows, and validation rules to align Salesforce functionalities with FedEx's unique business processes
  • Supported multi-org connectivity through integration frameworks, facilitating unified access and data visibility for international operations
  • Participated in deployment cycles, tested Apex classes, and managed releases using Change Sets across sandbox and production environments

Salesforce Developer

BlackBeltHelp (EVC)
Gurugram
09.2017 - 12.2021
  • Played a pivotal role in end-to-end Salesforce development, managing all technical tasks from design to deployment
  • Handled customization of standard and custom objects, workflows, validation rules, and Lightning components to align with evolving business needs
  • Developed and maintained Apex classes, triggers, and SOQL queries to support scalable automation and backend logic
  • Designed and implemented a survey application tied to the Case object, automatically sending survey links upon case closure and updating responses in custom fields for reporting
  • Created a partner portal user provisioning system using Git-based logic to handle secure logins and account creation
  • Designed and deployed a duplicate management solution to identify, resolve, and clean up redundant Contact records, improving data quality
  • Collaborated directly with stakeholders to understand business processes and transform requirements into actionable Salesforce solutions
  • Participated in release planning, testing, and deployment cycles, ensuring smooth delivery of new features and updates
  • Deployed Apex classes and other metadata to production environments using Change Sets, ensuring seamless delivery of critical functionality
  • Resolved system issues, optimized performance, and ensured platform reliability through continuous maintenance and debugging
  • Developed customized reports and dashboards for various departments, enabling better decision making.
  • Ensured code quality by following best practices and conducting thorough unit testing before deployment into production environments.

Salesforce Developer

Glob Tier Infotech Pvt Ltd.
Noida
06.2015 - 08.2017
  • Assisted in designing, developing, and deploying customized Salesforce solutions tailored to business needs
  • Utilized declarative tools such as Flows and Process Builder to automate tasks and optimize user workflows
  • Supported the integration of third-party applications and APIs to expand platform capabilities
  • Participated in debugging and resolving end-user issues, enhancing system reliability and user satisfaction
  • Collaborated with QA teams, business analysts, and senior developers to ensure solution quality and maintain agile delivery cycles
  • Contributed to technical documentation and code reviews, promoting adherence to best practices

Technical Support Engineer

Iterate India Pvt. Ltd.
Noida
11.2010 - 05.2015
  • Technical Support Engineer – FoxPro Environment Provided hands-on support for a FoxPro-based application named Automate, designed to manage core automotive workshop operations including:
    New vehicle registration
    Job card creation and management
    Billing and counter billing processes
    Inventory tracking and management
    Customer follow-up and service coordination
  • Bug Resolution & Client Interaction Actively resolved ongoing application issues through remote desktop connections and on-site visits. Ensured minimal disruption to workshop services by delivering timely technical fixes and user support.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.

Education

Master of Science - Computer Science

Guru Ram Das Khalsa College
Jabalpur
07.2011

Bachelor of Science - Computer Science

Katni Degree Collage
Katni
07.2007

Skills

Salesforce administration

Apex development

Lightning components

Integration,Rest API,Web Services

Certification

Certified Salesforce Developer

Disclaimer

I hereby declare that the above mentioned is true to my knowledge

Technical Summary

Apex, Java, JavaScript, LWC, HTML, CSS, JavaScript, Eclipse, Force.com IDE, Apex Data Loader, Oracle, Sales Force.com CRM (SFDC), Apex triggers, Visual force Pages, Batch Apex, Lightning Components, Schedule Apex, SOQL, SOSL, Workflows and Approvals. Integration with Rest API, JSON, XML, HTTP integration Http key integration, Windows Family

Timeline

Salesforce TechLead

LTIMindtree
07.2023 - Current

Senior ERP Consultant

Mphasis Ltd.
12.2021 - 06.2023

Salesforce Developer

BlackBeltHelp (EVC)
09.2017 - 12.2021

Salesforce Developer

Glob Tier Infotech Pvt Ltd.
06.2015 - 08.2017

Technical Support Engineer

Iterate India Pvt. Ltd.
11.2010 - 05.2015

Master of Science - Computer Science

Guru Ram Das Khalsa College

Bachelor of Science - Computer Science

Katni Degree Collage

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Shiv PatelSalesforce Tech Lead