Shilpa gupta
Banker
Indore
Summary
Dynamic professional with a proven track record at HDFC Bank, enhancing team efficiency through innovative management strategies and process improvements. Skilled in customer relations and task delegation, I successfully increased customer satisfaction by addressing concerns effectively, while fostering a collaborative work environment. Expertise in performance improvements drives impactful results.
Overview
6
6
years of professional experience
Work History
Deputy Manager
HDFC Bank
09.2022 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Assistant Manager
ICICI Bank
08.2019 - 09.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
MBA - Marketing And Human Resources Management
Indira Gandhi National Tribal University
Amarkantak 04.2001 -
BBA - Management
Indira Gandhi National Tribal University
Amarkantak 04.2001 -
Skills
Performance improvements
Cost analysis and savings
Task delegation
Process and procedure development
Customer relations
Time management
Additional Information
References:
Piyush karajgir
Branch manager , hdfc bank
9826677555
Timeline
Deputy Manager
HDFC Bank
09.2022 - Current
Assistant Manager
ICICI Bank
08.2019 - 09.2022
MBA - Marketing And Human Resources Management
Indira Gandhi National Tribal University
04.2001 -
BBA - Management
Indira Gandhi National Tribal University
04.2001 -
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