SHEETAL RATHORE
Indore
Summary
Dynamic Team Leader at TaskUs, with 6+ years of experience driving operations service delivery, process excellence, and quality in banking, customer support, and AI-based content moderation projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
TaskUs India Pvt. Ltd.
10.2024 - Current
- Monitored team performance and implemented corrective actions.
- Provided feedback to improve daily goal achievement.
- Delegated tasks strategically to meet seasonal demand.
- Ensured adherence to procedures and KPI targets.
- Led regular team meetings to address progress and obstacles
Quality Analyst
TaskUs India Pvt. Ltd.
09.2021 - 10.2024
- Audited AI projects for US clients.
- Delivered coaching and feedback to agents.
- Monitored calls, emails, and quality metrics.
- .Managed dashboards and reports (EOD, WBR, RCA)
- Conducted training and shadowing for new QAs
- Supported AI model training via content moderation and data annotation.
- Collaborated with leadership for process improvements
Relationship Manager
ICICI Bank Ltd.
02.2020 - 07.2021
- Coordinated with teams to ensure smooth service delivery.
- Maintained compliance and accurate documentation.
- Resolved client issues to improve satisfaction and retention.
- Handled client portfolios and supported daily operations.
Deputy Manager
HDFC Bank Ltd.
06.2018 - 11.2019
- Managed branch operations and transaction processes.
- Supported product sales with quality service.
- Ensured accurate documentation and compliance.
- Fostered strong customer relationships.
Education
MBA - Financial Administration
Institute of Management Studies , DAVV
05-2018
Skills
- Leadership & Team Management
- Performance Coaching & Feedback
- Quality Assurance & Auditing
- Root Cause Analysis (RCA)
- KPI Monitoring & Target Achievement
- Client Interaction and Issue resolution
Accomplishments
- Consistently earned Star Team and Excellence Team recognition.
- 5 Team Promotions in 1 Year under My Leadership
Certification
TLPA Certified (Team Leader Preparatory Academy)
Timeline
Team Leader
TaskUs India Pvt. Ltd.
10.2024 - Current
Quality Analyst
TaskUs India Pvt. Ltd.
09.2021 - 10.2024
Relationship Manager
ICICI Bank Ltd.
02.2020 - 07.2021
Deputy Manager
HDFC Bank Ltd.
06.2018 - 11.2019
MBA - Financial Administration
Institute of Management Studies , DAVV