Shatrudhan Patel
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Spoken English Trainer
Mass Study
01.2023 - Current
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
Content Moderator
TaskUs
07.2022 - Current
- We are expected to actively collaborate with their colleagues to achieve shared goals. This includes offering support, sharing ideas, and working together to solve problems and complete tasks effectively.
- Monitored and evaluated user-generated content to ensure compliance with company policies and guidelines.
- Identified and flagged inappropriate or offensive content, taking immediate action to remove or restrict access, protecting the brand's reputation.
- Collaborated with cross-functional teams to develop and update content moderation guidelines, contributing to the continuous improvement of community standards.
Customer Care Executive
Teleperformance
10.2021 - 06.2022
- Resolved customer inquiries and complaints promptly, increasing customer satisfaction .
- Collaborated with cross-functional teams to identify and implement process improvements.
- Conducted training sessions for new customer care representatives, ensuring consistent delivery of exceptional customer service.
Education
Bachelor of Science - Botany
Devi Ahilya Vishwavidyalaya
Indore, India06.2021
Skills
- Online Teaching
- Confidence Building
- Multimedia Integration
- Group Instruction
- Reading Comprehension
- Team Collaboration
- Social Media Knowledge
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Spoken English Trainer
Mass Study
01.2023 - Current
Content Moderator
TaskUs
07.2022 - Current
Customer Care Executive
Teleperformance
10.2021 - 06.2022
Bachelor of Science - Botany
Devi Ahilya Vishwavidyalaya
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