Shashank Sharma
Indore
Summary
- Experienced BPO professional with a strong background in chat and email processes. Over 2.5 Years proven expertise in delivering exceptional customer service and support through written communication channels.
- Seeking a challenging role in a BPO environment to leverage my skills and contribute to superior customer interactions through chat and email channels.
- Highly accomplished Customer Support Executive with a proven track record in delivering exceptional service and fostering lasting customer relationships. Proficient in effective communication, problem- solving, and team collaboration. Experienced in multilingual support.
Overview
3
3
years of professional experience
Work History
Support Specialist
Revolut Fincrime
02.2024 - 05.2024
- Provided dedicated support to clients within the wealth and trading lobby, addressing inquiries and resolving issues related to FinCrime regulations, account security, and transaction monitoring.
- Conducted thorough investigations into suspicious activities and transactions within the trading account and check each and every activity related to wealth and trading.
- Implemented proactive measures to prevent fraud and financial crime, including the development and enhancement of monitoring protocols and the identification of potential vulnerabilities in trading activities.
Customer Support Executive
Teleperformance
06.2022 - 01.2023
- I worked as a customer care executive, we work for a grocery shopping app. My work was to deal with shoppers and resolve there issues via Live chat and if needed call as well.
- To be highlighted, I was promoted as Support staff within my first 3 months of joining because of my fast learning and great KPIs.
- Listened to customers' questions and concerns to provide answers or responses.
Customer Support Executive
Qconnect
04.2021 - 03.2022
- Listened to customers' questions and concerns to provide answers or responses through Email.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Promoted to SME in 5 Months of joining.
Education
Bachelor of Technology - BTech, Civil Engineering -
Medi-Caps Institute of Science & Technology
Pigdamber (Rau), Indore01.2022
Skills
- Team Work
- Leadership
- Analytical Thinking
- Handling Conflict
- Python (Programming Language)
- AutoCAD
- Event Management
- C
- C (Programming Language)
- NSS
Timeline
Support Specialist
Revolut Fincrime
02.2024 - 05.2024
Customer Support Executive
Teleperformance
06.2022 - 01.2023
Customer Support Executive
Qconnect
04.2021 - 03.2022
Bachelor of Technology - BTech, Civil Engineering -
Medi-Caps Institute of Science & Technology
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