Shashank Sharma
Indore
Summary
- Experienced in Corp-to-Corp placements, demonstrating proficiency in contract negotiation, compliance management, and market awareness. Recognized for navigating the complexities of C2C staffing, driving successful outcomes through a combination of industry knowledge, relationship building, and effective communication.
- Results-oriented professional with a strategic approach to talent acquisition. Skilled in identifying and engaging top IT talent for the bench, ensuring a steady pool of qualified candidates. Proficient in the entire recruitment life cycle, from sourcing and screening to negotiation and placement.
- Seeking an opportunity to leverage my skills and contribute to the growth and success of a forward-thinking organization in the staffing industry, I excel in identifying, engaging, and placing qualified candidates on the bench.
- Experienced BPO professional with a strong background in chat and email processes. Over 2 Years proven expertise in delivering exceptional customer service and support through written communication channels.
- Highly skilled in handling customer inquiries, resolving issues, and ensuring a seamless online experience. Adept at multitasking, maintaining high-quality service standards, and consistently exceeding performance targets. Seeking a challenging role in a BPO environment to leverage my skills and contribute to superior customer interactions through chat and email channels.
- Highly accomplished Customer Support Executive with a proven track record in delivering exceptional service and fostering lasting customer relationships. Proficient in effective communication, problem- solving, and team collaboration. Experienced in multilingual support.
- Motivated and detail-oriented Civil Engineering student with
a strong passion for construction and hands-on experience in
construction site management. - Seeking an internship opportunity to apply classroom
knowledge to real-world projects while contributing to the
efficient and safe execution of construction tasks.
Overview
3
3
years of professional experience
Work History
Associate Bench Sales Recruiter
Softstandard Solutions
Indore
06.2023 - 12.2023
- Communicate with clients to understand their staffing needs and requirements for C2C positions.
- Source and identify potential candidates through various channels such as job portals, social media, and networking events.
- Regularly update candidate information and availability.
- Actively market and promote bench candidates to potential clients for Corp-to-Corp placements.
- Negotiate contract terms, rates, and other conditions with clients.
- Stay informed about industry trends, competitor activities, and market demands.
- Provide insights and recommendations based on market research.
Customer Support Executive
Teleperformance
Indore
06.2022 - 01.2023
- I worked as a customer care executive, we work for a grocery shopping app. My work was to deal with shoppers and resolve there issues via Live chat and if needed call as well.
- To be highlighted, I was promoted as Support staff within my first 3 months of joining because of my fast learning and great KPIs.
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Customer Support Executive
Qconnect
Indore
04.2021 - 03.2022
- Listened to customers' questions and concerns to provide answers or responses through Email.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Promoted to SME in 5 Months of joining.
Education
Bachelor of Technology - BTech, Civil Engineering -
Medi-Caps Institute of Science & Technology
Pigdamber (Rau), Indore01.2022
Skills
- Talent Acquisition
- Recruitment
- Team Work
- Leadership
- Analytical Thinking
- Handling Conflict
- Python (Programming Language)
- AutoCAD
- Event Management
- C
- C (Programming Language)
- NSS
Timeline
Associate Bench Sales Recruiter
Softstandard Solutions
06.2023 - 12.2023
Customer Support Executive
Teleperformance
06.2022 - 01.2023
Customer Support Executive
Qconnect
04.2021 - 03.2022
Bachelor of Technology - BTech, Civil Engineering -
Medi-Caps Institute of Science & Technology
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