Shaheen Khan
Team coach
Bhopal
Summary
To pursue a highly rewarding career, seeking a job in challenging and healthy work environment for utilizing skills and knowledge efficiently for organizational growth.
Overview
8
8
years of professional experience
20
20
years of post-secondary education
Work History
Subject Matter Expert
Hexaware Technologies
Bhopal
01.2024 - Current
- Intrucive approach to support the team with proper enthusiasm and conduct by taking timely initiatives for the collective growth.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- As a team coach helping the juniors in understanding the process and navigation tools which helped them in optimized learning
- • Mentored junior staff members on best practices related to product design and implementation strategies. • Escalation call handeling on L2.
Relationship Manager
Axis Bank LTD.
Bhopal
12.2021 - 09.2022
- Service privilege clients and maintenance of record Handled products such as Savings Account, Current Account, Home Loan, Credit Card, Gold Loan and Personal Loan
- Managed portfolio of customer, handling sales, Operational work of Privileged customers
- Solving and handling issues of over 100 s a day, Casa, handling assets loans and liabilities products Services delivery and business generation from mapped customers and acquire new quality accounts.
Customer Service Executive
Arvada Excel Pvt Ltd.
Noida
05.2020 - 12.2021
- Responding to customer inquiries via various channels such as phone, email, chat, or social media
- Addressing customer complaints and resolving issues promptly
- Assisting customers with order placement, tracking, and cancellations
- Educating customers about product features and benefits.
- Client retention in the competition
Territory Sales Manager
Bharti Airtel Pvt. Ltd.
07.2016 - 07.2017
- Setting sales targets and goals for the territory
- Monitoring and driving the sales team to achieve revenue objectives
Education
MBA - Banking and Finance
VNS Business School Bhopal
Bhopal 04.2021 - 04.2022
Graduation - B.com(Economics)
Vikramaditya College
Bhopal 04.2011 - 04.2014
12th - All Subjects
Ideal Higher Secondary School
Bhopal, India 07.2011 - 04.2024
10th - undefined
01.2009 - undefined
Post Graduation - MBA(Finance)
01.2014 - 04.2017
Skills
- Good analytical and planning skills
- Communication skills have helped keeping in front at all professional forums
Team leadership is the forte
Multi tasking
Personal Information
Hobbies: Driving & Photography
Industrial Tour Visits
- Alchem Industry, Gangtok sikkim
- Tea Industry kochin, Kerala
- Bhaskar Denim Mandideep, Bhopal
- Kirloskar Brother's pvt ltd, Dewas
Summer Internship Programme
Worked as intern in for one month Hindustan Coca Cola Beverages ltd, Bhopal
Languages
Hindi
English
Certifications Honors
- Mutual Fund Distributor's certification Examination conducted by NISM
- Axis Bank DRA training conducted by Axis bank Ltd
- Understanding IT in the Corporate environment in Positron Academy conducted by ICSI
- Winner for Best handwriting competition conducted by Abacus Institute
Extracurricular Activities
Participated in Marketing event 'yuva Jagrati' in Scope college, Bhopal Participated in IPER Reflections 2015 Attended workshop for 'Change Management' in VNS IM, Bhopal PDP by 'Institute of Company Secretaries of India' Completed NISM: Mutual Fund Distributors Certification Examination
Volunteers Clubs
- Volunteered as lead spokesperson in Presentations & general meetings
- Awarded by ICSI for Best presentation
- Raised the voice against all odds and grabbed the opportunity to stand on the behalf of youth union.
Training
- Axis Bank DRA Training leads one step forward for modern approaches of today's corporate work culture. Got to learn the basics of digital banking platforms.
- Computer Training on 'Understanding Information Technology in the Corporate Environment' at Positron Academy
Disclaimer
I do hereby declare that all the information given above is true and I hold the Responsibility of its authenticity.
Timeline
Subject Matter Expert
Hexaware Technologies
01.2024 - Current
Relationship Manager
Axis Bank LTD.
12.2021 - 09.2022
MBA - Banking and Finance
VNS Business School Bhopal
04.2021 - 04.2022
Customer Service Executive
Arvada Excel Pvt Ltd.
05.2020 - 12.2021
Territory Sales Manager
Bharti Airtel Pvt. Ltd.
07.2016 - 07.2017
Post Graduation - MBA(Finance)
01.2014 - 04.2017
12th - All Subjects
Ideal Higher Secondary School
07.2011 - 04.2024
Graduation - B.com(Economics)
Vikramaditya College
04.2011 - 04.2014
10th - undefined
01.2009 - undefined
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