Serena Benavente
Summary
Experienced Passenger Service Agent who has developed strong interpersonal and problem-solving skills in high-pressure travel environments. Skilled in managing customer interactions, resolving issues efficiently, and ensuring a smooth process. Familiar with daily clerical tasks and duties. Seeking to transition into a new field where these skills can drive positive outcomes and enhance team success.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Pacific Oriental Inc Aviation
07.2022 - Current
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Sales Associate
4EVER CNMI
05.2020 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Arts - Education
Northern Marianas College
Saipan, Northern Mariana Islands05-2024
Skills
- Customer service management
- Active listening
- Baggage handling
- Strong organization
- Computer terminal operations
- Teamwork and collaboration
- Attention to detail
- Time management
- Safety consciousness
- Microsoft office
- Phone etiquette
Timeline
Passenger Service Agent
Pacific Oriental Inc Aviation
07.2022 - Current
Sales Associate
4EVER CNMI
05.2020 - 09.2020
Associate of Arts - Education
Northern Marianas College
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