Selvin Goss
Potchefstroom
Summary
Chemical Business Owner with technical and mechanical knowledge of mining products, equipment use, and service needs. Builds new business through market research and networking, and translates feature functionality into clear customer value. Supports product adoption by combining consultative selling with practical product and service guidance.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Chemical Business Owner
Sales Industry - Self Employed
01.1997 - Current
- Develop five chemical products through market feedback and product knowledge, expanding the line to meet customer needs.
- Reach and exceed sales goals in all four provinces in South Africa through disciplined territory follow-up and account management.
- Reconcile bulk and packaged product inventory daily, keeping stock records accurate across all movements.
- Prepare monthly inventory updates and gains-and-losses reports to support tighter stock oversight.
- Maintain quality control checks to minimize contamination in chemical products delivered to businesses.
Manager
GBC Consulants CC -Franchise Take Away
04.2024 - Current
- Coordinate daily store operations, balancing front-counter service, order flow, and team support.
- Maintain product knowledge to answer customer questions and recommend suitable menu options.
- Support staff scheduling, shift coverage, and smooth handovers during busy trading periods.
- Handle customer questions and complaints with calm communication and practical problem solving.
- Monitor stock levels and flag replenishment needs to reduce service interruptions.
- Train new team members on service routines, product knowledge, and customer interaction expectations.
- Coordinate order prioritization to keep service moving during peak customer periods.
- Maintain a clean, organized service area that supports efficient daily operations.
- Assist with local sales prospecting by identifying nearby customer opportunities and follow-up contacts.
- Support business development efforts through consistent service quality and customer follow-up.
- Contribute to team problem solving by addressing daily issues quickly and respectfully.
- Use active listening to confirm customer needs and reduce order errors at the counter.
General Manager
Fast Food Restaurant and grocery shop
09.2017 - 09.2019
- Managed 500 daily customer orders and transactions across fast-paced food and grocery operations.
- Motivated staff to stay focused during high-volume service, which improved day-to-day productivity and teamwork.
- Planned workflow improvements to streamline operations and keep work moving efficiently during busy periods.
- Supported budgeting and cost control to help maintain financial discipline across restaurant and grocery activities.
Mining Industry
Family Owned Enterprise
01.1992 - 01.2015
- Repaired mining equipment and restored units to working condition through hands-on troubleshooting.
- Developed innovative product improvements to increase equipment efficacy in the mining industry.
- Explained product features, service details, and equipment usage clearly to each customer.
Education
High School Diploma - undefined
High School Ferdinand Postma
Potchefstroom12-1991
Skills
- Product knowledge
- Interpersonal skills
- Critical thinking
- Teamwork
- Active listening
- Sales prospecting
- Business development
- Territory management
- Key account management
- Sales forecasting
- Negotiation
- Sales reporting
- Inventory management
Certification
Code 08
Timeline
Manager
GBC Consulants CC -Franchise Take Away
04.2024 - Current
General Manager
Fast Food Restaurant and grocery shop
09.2017 - 09.2019
Chemical Business Owner
Sales Industry - Self Employed
01.1997 - Current
Mining Industry
Family Owned Enterprise
01.1992 - 01.2015
High School Diploma - undefined
High School Ferdinand Postma