Satyam Nagar
Bhopal
Summary
Senior Guest Service Associate 2 years of experience and extensive understanding of in room dining. Knowledgeable about many modern reservation systems. Quick learner committed to professional, caring guest services. Offering background in conflict management and superior multitasking skills.
Overview
1
1
year of professional experience
Work History
Trainee
THE LEELA AMBIENCE HOTEL & RESIDENCES GURUGRAM [I.
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Guest Service Associate
TAJ SKYLINE AHMEDABAD
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed coffee shop operations, ensuring a smooth and pleasant guest experience.
Sr. Guest Service Associate
ITC NARMADA
03.2023 - Current
- Contributed to staff development through trainings .
- Coordinate with different department teams to resolve guest issues in a timely manner.
- Roaster making //planning for upcoming day
- Received incoming mail to hotel departments and guests and handled outgoing mail.
- Doing RSOT in busy schedule
Education
Hotel Management - Hospital Administration
INSTITUTE OF HOTEL MANAGEMENT, CATERING TECHNOLOGY & APPLIED NUTRITION
GWALIOR, Madhya Pradesh07.2022
SHEEL NIKETAN H.S. SCHOOL BAIRAGARH
Bhopal, Madhya Pradesh01.2019
FATHERAGNEL H.S. SCHOOL IBRAHIMPURA
Bhopal, Madhya Pradesh01.2017
Skills
- Dedicated to continuous learning and professional development
- Excellent Communication
- leadership
- attention to details
- customer focus
- Adaptability
- Time management
Passport
V3388461
Hobbies and Interests
- Explore street food
- Cooking
- Travelling to explore multiple cultures
- Charity work
Timeline
Sr. Guest Service Associate
ITC NARMADA
03.2023 - Current
Trainee
THE LEELA AMBIENCE HOTEL & RESIDENCES GURUGRAM [I.
Guest Service Associate
TAJ SKYLINE AHMEDABAD
Hotel Management - Hospital Administration
INSTITUTE OF HOTEL MANAGEMENT, CATERING TECHNOLOGY & APPLIED NUTRITION
SHEEL NIKETAN H.S. SCHOOL BAIRAGARH
FATHERAGNEL H.S. SCHOOL IBRAHIMPURA
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