Saniya Parvez

• Developed and maintained relationships with parents, staff, and community partners.
• Assisted in training volunteers and new staff on program protocols.
• Organized student assessments and collected feedback for program improvements.
• Implemented strategies to enhance student engagement in learning activities.

Customer Success & Product Strategy Lead.| HR-Tech SaaS (AI-enabled TA, TD & Skills Intelligence Product)
Middle East |Southeast Asia PAN India | BFSI, Retail, EdTech, ITeS

• Led the end-to-end customer success lifecycle — from onboarding and implementation to adoption, renewals, and growth for enterprise clients across global markets.
• Partnered with leadership teams to drive customer outcomes, aligning product features with strategic HR and L&D goals.
• Designed and executed Customer Success Playbooks, ensuring clients derived measurable value from AI-enabled talent acquisition & talent development solutions.
• Built CX dashboards (HubSpot, Power BI) to track adoption, NPS, churn risk, and expansion opportunities; presented insights to clients and executives for data-driven decision-making.
• Consulted with clients to map hiring & upskilling needs, designed custom Individual Development Plans (IDPs), and implemented multi-channel skills validation frameworks.
• Managed customer queries, conducted business requirement analysis (BRD/JD analysis), and collaborated with Sales & Pre-Sales to support renewals, cross-sell, and upsell.
• Worked closely with global SMEs and content teams to ensure reliability and market relevance of cognitive, soft skills, and domain-specific assessments (Banking, Lifesciences, Digital Marketing, HR-Tech, IT).
• Partnered with Quality Analysts and Product Associates to enhance product reliability, usability, and client satisfaction, ensuring assessments met industry standards for validity.
• Created customer-facing reports and behavioral analytics to showcase ROI and employee performance improvement.
• Acted as a strategic consultant to client HR leaders, identifying opportunities for innovation, adoption of AI-powered assessments, and scalable learning solutions.
• Collaborated with cross-functional teams (Sales, Account Management, Product, Content) to drive retention and expansion revenue while maintaining high client satisfaction.

• Managed Tutor Operations & 200+ Live E-Classes across Mathematics, Science, English & Coding; ensured 95% on-time class delivery using Metabase CRM.
• Designed and implemented daily delivery strategies, improving student engagement scores by 22%.
• Built performance analytics dashboards (Metabase); generated reports that improved student outcomes and reduced dropouts by 15%.
• Created and delivered L&D training modules for 100+ tutors, boosting teaching quality and consistency across sessions.
• Owned customer success lifecycle for students & parents; resolved 90% of raised issues within SLA, improving CSAT by 18%.
• Conducted psychological counseling sessions for parents & students; optimized class batching using aptitude & attitude assessments, improving learning outcomes by 20%.
• Coordinated weekly classroom engagement across 1,000+ students, proactively mitigating operational issues and reducing escalations by 25%.
• Led and mentored a team of 10–20 Academic Coaches; collaborated with content teams to design adaptive learning material aligned to student needs.
• Monitored and improved customer success metrics (engagement, retention, satisfaction), achieving student retention rate of 85%+.

• Developed content for diverse SAP products to enhance online presence.
• Prepared engaging blogs tailored for various social media platforms.
• Created comprehensive project proposals to secure stakeholder buy-in.
• Designed impactful presentations for webinars on SAP and its product offerings.

• Directed end-to-end delivery of wearable wellness device and app, ensuring readiness through R&D, manufacturing, assembly, and testing.
• Conducted needs assessments and developed project charters to align technical features with user wellness requirements.
• Analyzed biophysical parameter data and built Power BI dashboards that enhanced user engagement and lifestyle outcomes.
• Led UX research, storyboarding, and comparative product analysis to increase adoption and customer satisfaction.
• Transformed customer feedback into product enhancements, ensuring improved reliability, compliance, and usability.
• Managed procurement, vendor negotiations, and inventory while maintaining quality standards for customer trust and product safety.
• Authored technical documentation for hardware and software; contributed to patent filings and stakeholder presentations.
• Oversaw battery performance testing and certification to ensure compliance for global wellness market delivery.

• Crafted content for websites, social media, research papers, and university documents.
• Developed educational materials for learning and development initiatives.
• Conducted training sessions and workshops for engineering, management, law, and pharmacy students.
• Mentored engineering students on robotics, medical devices, and automation projects.
• Analyzed various educational business models and prepared corresponding wireframes.
• Designed content for monthly college magazines and official activities.
• Authored stories for student projects and facilitated weekly online events.
• Managed MIS to enhance operational efficiency across departments.

• Developed non-invasive hemoglobin device through R&D and product management.
• Applied design thinking and scientific analysis to prototype testing and experimentation.
• Conducted proof of concept testing, utilizing algorithms for value interpretation.
• Executed signal processing using software tools to analyze experimental results.
• Collected data through experimentation on diverse subjects with the prototype.
• Mentored participants in MEDHA 2017 at KJ Somaiya College and BJ Medical College.
• Facilitated MEDIC 2017 at COEP, enhancing biomedical engineering education.

• Digital Marketing & Content Marketing for different Mobile Applications, Websites - of Restaurants, Real Estate Businesses, NGO's, Schools, Private Offices, Independent Researchers