Sandisile Ndhlovu
Summary
Aspiring junior software developer with a growing full-stack foundation spanning from front-end to back-end, I'm poised to make my mark as a junior developer—equipped with enthusiasm, a learner's mindset, and the drive to deliver real impact from day one.
Overview
6
6
years of professional experience
Work History
Training Facilitator
Afrihost
Johannesburg, South Africa
03.2023 - Current
- Core responsibilities include onboarding and training new support team members on all products & services offered by Afrihost, Developing & continuously updating comprehensive training manuals to ensure information relevance, effectiveness, and continuous improvement.
- Assessing training needs through consultations and collaborations with team members to tailor development programs. Evaluating training impact using feedback, assessments, and performance metrics to drive ongoing enhancements. Overseeing on-the-job training, handling trainee escalations, and ensuring they have seamless access to internal systems for effective learning.
- Mentoring and coaching new trainees, fostering personalized learning and professional growth within Afrihost.
Quality Assurance Assessor
Afrihost
Johannesburg, South Africa
09.2020 - 02.2023
- Evaluated tech support agents on technical knowledge, soft skills, and client interactions across calls, emails, and chats; conducted root cause analysis and provided targeted coaching with personalized learning plans to boost performance.
- Analyzed client experiences to identify strengths and improvement areas in agent interactions, enhancing overall client satisfaction.
- Contributed to the design of evaluation programs, developing frameworks to optimize the support team's performance and drive operational excellence.
Technical Support Consultant
Afrihost
Johannesburg, South Africa
05.2019 - 09.2020
- Delivered first-line technical support for Mobile, LTE, DSL, Fibre, VoIP, and web hosting services.
Education
PHP Backend & MySQL Fundamentals -
Udemy
09-2025
Symfony 5 Framework Fundamentals -
Udemy
09-2025
SheCodes Plus & Responsive -
SheCodes
03-2025
SheCodes Basics -
SheCodes
01-2023
IT Support Systems: NQF5 -
Training Force Learnership Institute
05-2021
Networking Specialist A + And N + -
Boston City Campus And Business College
11-2017
Skills
- Basics of PHP (scripting, OOP), MySQL (queries, CRUD), Symfony 6 (MVC, Doctrine ORM, Twig)
- HTML/CSS/JS fundamentals (responsive design), Git version control, basic REST APIs
- Effective interpersonal skills, ability to multi-task and manage time well, with sharp organizational, planning and problem-solving skills
- Malleable fast learner, easily adaptive and quick to grasp new concepts, Motivated, hardworking & a collaborative team player
Additional Information
Driven by a passion for programming, I have completed some introductory coding bootcamps with SheCodes, and learnt technologies like HTML, CSS, JavaScript, VS Code, Git, GitHub, Bootstrap, APIs, hosting, SEO, and responsive design. I've also enrolled onto some fundamentals of PHP & Symfony udemy courses, which have rendered me an understanding of CRUD systems, MySQL database management, OOP in PHP, user authentication, email automation, & with Symfony, the framework structure - MVC, Doctrine ORM, Profiler & debugging, user admin, etc. I consider myself to be a novice, in search of an opportunity that will allow me to learn and expand my expertise through expert guidance and my own relentless drive to thrive under pressure, showcasing grit in every deliverable, and evolving into a valuable team asset.
Timeline
Training Facilitator
Afrihost
03.2023 - Current
Quality Assurance Assessor
Afrihost
09.2020 - 02.2023
Technical Support Consultant
Afrihost
05.2019 - 09.2020
PHP Backend & MySQL Fundamentals -
Udemy
Symfony 5 Framework Fundamentals -
Udemy
SheCodes Plus & Responsive -
SheCodes
SheCodes Basics -
SheCodes
IT Support Systems: NQF5 -
Training Force Learnership Institute
Networking Specialist A + And N + -
Boston City Campus And Business College