Music
Rudzani Mudau
IT Technician Level 2
Witbank
Summary
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Adaptable and resourceful with positive outlook and knack for troubleshooting technical issues. Possesses foundational knowledge of computer systems and networks, paired with skills in hardware installation and software configuration. Committed to leveraging technology to ensure seamless operations and enhance user experience.
Overview
6
6
years of professional experience
4
4
Languages
Work History
IT Technician Level 2
DRAGLOBAL
06.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Configured systems according to prescribed software and hardware frameworks.
IT Technician
BCX
07.2021 - 06.2024
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners .
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
IT Service Engineer Intern
Nkwete IT Solutions
05.2019 - 07.2021
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Performed periodic testing of all networks and systems.
- Provided customer feedback to team to facilitate project road map and relationship planning.
Education
Information Technology - Software Development
Tshwane University Of Technology
EMalahleni 04.2001 -
Skills
Desktop technical support
Hardware installation
Application installations
Technical support
Debugging
Peripheral repair
Network troubleshooting
Help desk operations
Interests
Hiking
Swimming
Timeline
IT Technician Level 2
DRAGLOBAL
06.2023 - Current
IT Technician
BCX
07.2021 - 06.2024
IT Service Engineer Intern
Nkwete IT Solutions
05.2019 - 07.2021
Information Technology - Software Development
Tshwane University Of Technology
04.2001 -
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