RUDOLPH FIIFI AIKINS
ACCRA
Summary
Finance professional with strong background in financial management, analysis, and reporting. Adept at team collaboration and achieving results, with flexible approach to changing needs. Skilled in communication, forecasting, financial planning, and compliance. Known for reliability, great communication and customer relation, analytical thinking, and effective problem-solving.
Overview
8
8
years of professional experience
Work History
Consumer Finance Officer
Access Bank PLC
06.2021 - 12.2024
- Performed Data Analytics to study trends, forecasting to provide strategic insights for executive decision-making and resource allocation
- Sold consumer lending products and ensured loans are duly processed
- Recovered over dozens of loan for the Bank with my communication skills and analytical skills
- Established key performance indicators for monitoring and evaluations
- Ensured new customers make deposits to pay their loans
Retail Operations Intern
ACCES BANK PLC
03.2021 - 05.2021
- Received cash for deposits, processed cash withdrawals and remittance with excellent customer services
- Trained new tellers on operational procedures, fostering a collaborative team environment.
- Implemented process improvements that enhanced transaction speed and reduced wait times for customers.
- Offered a great team leadership role to promote effective customer service
- Led initiatives to streamline operations, resulting in improved workflow efficiency across teller activities.
Monitoring and Evaluation
National Service, Ghana AIDS Commission
09.2019 - 08.2020
- Assisted in performing Data Analytics using various statistical tools
- Assisted in Report Writing during meetings and events
- Assisted in Implementing monitoring and evaluation systems to track progress towards project goals, enabling data-driven decision-making processes.
Marketing
Access Bank
06.2018 - 08.2018
- Sold Bank products and signed up customers
- Opened new accounts and additional accounts for both new and old customers
- Customer accounts reactivation
- Attending to customer requests and enquiries
Customer Service Officer
Ghana Commercial Bank
06.2017 - 08.2018
- Account Opening
- Customer Service Operations
Education
BSc. - Statistics
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana05.2019
General Science - undefined
Mfantsipim High School
Cape Coast, Ghana05.2015
Skills
- Microsoft 365
- MATLAB
- SQL
- Research, Monitoring and Evaluation
- SPSS
- R Coding
- Excellent Communication Skills
Affiliations
- Kumasi Obuasi Diocesan Scholarship Scheme – Ghamsu KNUST – Chairman (2018 – 2019 )
- Kumasi Obuasi Diocesan Scholarship Scheme- Ghamsu KNUST - Financial Secretary(2017-2018)
- BSc Statistics 2019 Class Financial Secretary
- Mfantsipim School Music Directory- 2014/2015 Academic Year
- Member of MFANTSIPIM OLD BOYS ASSOCIATION – MOBA 15 AND MOBA ALUMNI GROUP
- Methodist Church Ghana Church Organist Association
- Head Teller - Access Bank
Timeline
Consumer Finance Officer
Access Bank PLC
06.2021 - 12.2024
Retail Operations Intern
ACCES BANK PLC
03.2021 - 05.2021
Monitoring and Evaluation
National Service, Ghana AIDS Commission
09.2019 - 08.2020
Marketing
Access Bank
06.2018 - 08.2018
Customer Service Officer
Ghana Commercial Bank
06.2017 - 08.2018
BSc. - Statistics
Kwame Nkrumah University of Science and Technology
General Science - undefined
Mfantsipim High School
Community Service & Volunteer Work
- Emmanuel School, Alumni Coordinator/Administrative Officer, Accra,
Responding to alumni enquiries, planning and execution of alumni events and activities, including reunions, fundraising and career development workshops, Assisting the admissions office with students’ enrolment and preparation for academic work, Maintaining a two-way communication channel for dissemination of newsletters and management of parents’ complaints and enquiries to ensure customer retention and satisfaction by 80%.
- West African Examination Council, Script Quality Control Officer, Cape Coast, Ghana,
Ensured accurate analysis on marked exams scripts, Produced intensive calculation and tallying on exams scripts, Played a key role in identifying errors in marked scripts, providing real-time updates and offering solutions., Provided data to assist in the analysis and monitoring of WASSCE performances of various schools., Interpreted overall WASSCE performances and forecasted future performances
- Acreaty Ghana, Data Entry Clerk, Accra, Ghana,
Accurate Data Input
References
Available upon request