Rudolph Ferreira

• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Championed continuous improvement initiatives within the region''s operations by seeking feedback from clients, team members, and industry partners, driving enhancements where needed.
• Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
• Communicated product quality and market comparisons by creating sales presentations.
• Developed and maintained positive relationships with clients in assigned sales territories.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
• Finalized sales contracts with high-value customers.
• Prepared sales presentations for clients showing success and credibility of products.
• Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Generated detailed sales reports and forecasts to analyze performance and track progress.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
• Captured opportunities for additional sales during project implementation and rollout with existing accounts.
• Responded to specific customer requests, including RFP responses and industry-specific solutions.
• Navigated complex negotiations with tact and professionalism, closing deals that maximized profitability while maintaining customer satisfaction.
• Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
• Provided input for overall bookings forecasts for assigned accounts.
• Collaborated with cross-functional teams to deliver successful product implementations.
• Attended trade shows and seminars to promote products and network with industry contacts.
• Identified and supported resale opportunities to achieve sales plans.
• Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
• Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
• Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
• Managed a diverse portfolio of clients across various industries to ensure maximum exposure of company offerings in the market.
• Tracked sales data for analysis and forecasting.
• Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
• Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
• Designed and delivered product training for clients.
• Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
• Presented technical presentations to clients to explain product features and benefits.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Performed network security design and integration duties.
• Applied necessary support packs to SAP and Oracle products, maintaining up-to-date and secure software installations.
• Implementation of SAP systems to SASOL Gas Production
• Instrumentation, Mechanical, Electrical, Civil

• Initiated project management knowledge study and subsequently standardized project management practices.
• Evaluated and identified opportunities to improve performance of electrical systems.
• Supported plant operations during emergency situations, providing expert guidance to troubleshoot issues quickly and efficiently.
• Conducted troubleshooting procedures and root cause analysis to determine causes of problems.
• Removed damaged instruments and repaired components.
• Maintained up-to-date knowledge of industry trends, advancements in technology, regulatory changes impacting instrumentation field.
• Coordinated closely with vendors/suppliers regarding procurement and delivery schedules ensuring timely availability parts required repair work or upgrades.

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TDC PLC