ROMANO QUINDOZA
7100 E. 302M WESTLAND,MI
Summary
- Dynamic Supervisor and Trainer with an extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with a focus on optimizing individual experiences and brand loyalty. Skilled in providing team members with the leadership, support, guidance, and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention, and referrals. Focused on ensuring compliance with policies, procedures, regulations, and quality standards
Overview
15
15
years of professional experience
Work History
RESTAURANT SUPERVISOR
AQUA RESORT CLUB
10.2022 - 08.2023
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Tasked to ensure that the restaurant runs smoothly
- Managing staff schedules
- Checking in the dining customers to inquire about food quality and services
- Monitoring / Inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
PRIVATE CAREGIVER
M E R J INCORPORATED
12.2020 - 05.2022
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, and managed laundry.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Planned healthy meals, and cooked meals to provide adequate nutrition for client wellbeing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Entertained, conversed, and read aloud to keep patients mentally alert.
CUSTODIAL WORKER
CORAL OCEAN RESORT
03.2020 - 12.2020
- Assisting new staff with routine procedures.
- Collected trash and emptied receptacles and recycling containers.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Checked in and stocked inventory throughout facility.
RESTAURANT SUPERVISOR
PACIFIC ISLAND CLUB
11.2008 - 03.2020
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Customer satisfaction is the main key we always retain in our mind in customer service
- Tasked to ensure that the restaurant runs smoothly
- Checking in the dining customers to inquire about food quality and services
Education
MARINE ENGINEERING
PHILIPPINE MARITIME INSTITUTE
PHILIPPINES4th year, SECONDARY -
TONDO HIGH SCHOOL
PHILIPPINESSkills
- Customer service
- Team Coordination
- Staff Scheduling
- Staff Supervision
- Flexibility
- Resources Allocation
- Hospitality
References
- Ricky John Santiago, 670-989-4010, Saipan
- Lea Santiago, 670-989-8796, Saipan
- Valerie Fuchino, 1 (808) 895-2273, Hawaii
Timeline
RESTAURANT SUPERVISOR
AQUA RESORT CLUB
10.2022 - 08.2023
PRIVATE CAREGIVER
M E R J INCORPORATED
12.2020 - 05.2022
CUSTODIAL WORKER
CORAL OCEAN RESORT
03.2020 - 12.2020
RESTAURANT SUPERVISOR
PACIFIC ISLAND CLUB
11.2008 - 03.2020
MARINE ENGINEERING
PHILIPPINE MARITIME INSTITUTE
4th year, SECONDARY -
TONDO HIGH SCHOOL
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