Rolize Bonaretti
Berserker
Summary
Compassionate healthcare professional with a gentle touch and a caring attitude, dedicated to treating individuals with dignity and respect. A genuine interest in empowering others to achieve greater independence drives a commitment to excellence in patient care. Proficient in anatomy, physiology, nursing fundamentals, and medical terminology, with strong skills in responding to emergencies with grace and composure. Proven success in delivering superior care to multiple patients while effectively managing a high-volume task load.
Overview
15
15
years of professional experience
Work History
Drug and Alcohol Collector
Fit4duty
02.2016 - Current
- Perform onsite testing for drugs of abuse from urine or oral fluid specimens.
- Perform onsite breath testing for alcohol.
- Maintain chain of custody of samples and detailed records of all visits and samples.
- Ensure the timely transport of samples after collection.
- Follow specific clients protocols and procedures.
Customer Operations Officer
Energy Queensland
05.2023 - 08.2025
- Responded to customer enquiries via multi-channel communication methods and scheduling upfront activities to deliver end to end customer service aligned to companies customer service standards, market and regulatory obligations (including NECF, POC & EDNC) and performance objectives.
- Proactive involvement to positively influence safety culture, ensure work is performed to meet safety and environmental responsibilities in accordance with standard work practices.
- Accurately and effectively managed service order related activities to deliver on customer service standards so that work can be dispatched at a high quality.
- Exercised innovation in resolving complex customer enquiries to ensure customer satisfaction and business needs are achieved.
- Focused on process simplification and efficiency to ensure customer service targets are achieved whilst guaranteeing compliance to work processes and regulatory requirements.
- Supporting and working in a team environment including internal and external partners for the achievement of companies objectives and goals. Maintain good working relationships with internal and external customers and partners to enhance companies brand and reputation.
Assistant in Nursing
Crewe Sharp
03.2023 - 01.2024
- Completed shifts at a number of aged care facilities
- Reporting and documentation
- Personal care
Assistant in Nursing
Medial Staff
07.2021 - 02.2023
- Worked one-on-one with people of all ages and varying levels of ability , helping patients achieve their goals and make sure they are assisted in enhancing the quality of life.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Assistant in Nursing
Sidekicker
06.2022 - 01.2023
- Completed shifts with trusted providers like Bupa, Micare, Bethany Christian Care, Wesley Mission, and Anglicare Southern Queensland.
- Assist in delivering exceptional care to patients, ensuring their comfort, safety, and well-being
- Collaborated closely with healthcare teams to provide coordinated, patient-centred care
- Maintained hygienic and safe environments for all patients
- Build meaningful, lasting connections with patients and their families
Support Worker
Evolving Support Services
08.2021 - 06.2022
- Deliver daily supports in line with personalised care plans
- Provide complex care where required, including :
- PEG feeding
- Seizure and epilepsy support
- Wound and pressure care
- Diabetes monitoring
- Support daily living, home assistance, and community access
- Accurately document shift notes and report concerns
- Follow Behaviour Support Plans as required
Assistant in Nursing
Regis
06.2018 - 03.2020
- Provided quality support to residents with their activities of daily living
- Work collaboratively as part of a team and demonstrated team spirit
- Completed reporting and documentation based on Regis policies and procedures
- Delivered excellent customer service
- Interaction with residents, families and friends in a helpful and positive manner
Assistant in Nursing
Queensland Health
12.2015 - 06.2018
- Worked with a team of health professionals, family, friends and carers to implement a program of support.
- Developed and implemented nursing care plans.
- Followed infection control procedures.
- Assisted patients with daily functions.
- Monitored fluid intake and output levels.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer
- Alzheimer's and Paget's disease.
- Provide companionship and support during daily activities.
- Implement appropriate strategies for managing problems related to dementia.
Disability Support Worker
Endeavour Foundation
01.2016 - 06.2016
- Personal care and hygiene, domestic duties and medication
- Moving around the home, sometimes using mobility equipment
- Everyday tasks such as meal preparation, shopping or even budgeting
- Attending appointments and getting out and about in the local community
- Managing and supporting their complex support needs
Administration Officer
Betta Home Living
06.2011 - 11.2013
- Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage.
- Coordinating between departments and operating units in resolving day-to-day administrative and operational problems.
- Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook).
- Address resident concerns in accordance with company policies.
Front Office Receptionist/ Administrator
Southside Holiday Village
03.2010 - 05.2011
- Used telephones to reach out to customers and verify account information.
- Greeted customers warmly and ascertain problem or reason for calling.
- Took payment information and other pertinent information such as addresses and phone numbers.
- Worked with customer service manager to ensure proper customer service is being delivered.
- Completed procedures when guests arrive and leave.
- Allocated rooms and handling of keys.
- Dealt with bookings by phone, e-mail, letter, fax or face-to-face.
Education
Certificate III - Health Services Assistance
Job Training Institute
11.2025
Bachelor - nursing via External mode
Central Queensland University
02-2027
Certificate III - Business Administration
CTA Training
12-2011
High School Diploma -
Capricornia School Of Distance Education
01.2011
Skills
- Skilled in high-pressure environments
- Effective clinical decision-making
- Compassionate patient support
- Accurate vital sign tracking
- Catheter preparation
- Fostering patient connections
Timeline
Customer Operations Officer
Energy Queensland
05.2023 - 08.2025
Assistant in Nursing
Crewe Sharp
03.2023 - 01.2024
Assistant in Nursing
Sidekicker
06.2022 - 01.2023
Support Worker
Evolving Support Services
08.2021 - 06.2022
Assistant in Nursing
Medial Staff
07.2021 - 02.2023
Assistant in Nursing
Regis
06.2018 - 03.2020
Drug and Alcohol Collector
Fit4duty
02.2016 - Current
Disability Support Worker
Endeavour Foundation
01.2016 - 06.2016
Assistant in Nursing
Queensland Health
12.2015 - 06.2018
Administration Officer
Betta Home Living
06.2011 - 11.2013
Front Office Receptionist/ Administrator
Southside Holiday Village
03.2010 - 05.2011
Certificate III - Health Services Assistance
Job Training Institute
Bachelor - nursing via External mode
Central Queensland University
Certificate III - Business Administration
CTA Training
High School Diploma -
Capricornia School Of Distance Education
Hobbies & Interests
Taking my dogs to the beach or long walks
Hiking and exploring the outdoors
Playing netball and squash
Photography
Crafts
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