Rohit Yadav
Bhopal
Summary
Hardworking Senior Representative gifted at providing amazing service to customers and peers. Engaging and personable to oversee business tasks and meet deadlines.
Multi-tasking offering more than 4 years' expertise in Customer support and seller support. A team-oriented individual thriving on challenges. Promoting a background working for companies in the Customer services sector.
Overview
4
4
years of professional experience
Work History
E-Commerce Assistant - Freelancing
Amazone Seller Central and Ebay
09.2024 - 03.2025
- Implemented and followed proper controls and guidelines to enable maximum e-commerce volume.
- Integrated photographs of merchandise into corporate e-commerce software.
- Photographed merchandise and prepared written descriptions of items for auction on company website.
- Focused on continuous quality and customer service improvement in e-commerce operations.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Developed relationships with suppliers to facilitate timely delivery of products.
Sr. Representative, Operations
Concentrix Daksh Services India Private Limited
04.2021 - 07.2023
- Interacted with customers regularly to maintain and enhance relationships.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provided and share updated information on products and services.
- Resolved issues through careful research and follow-up with customers.
Education
Bachelors of Engineering - Computer Science
IES College of Technoology
Bhopal07-2020
Skills
- Pricing strategy
- Supplier communication
- Payment processing
- Returns handling
- Relationship building
- CRM proficiency
- Client services
- Performance improvement
- Account servicing
- Data entry proficiency
Gaming, Reading, Listening to Music, Drawing and Sketching
Passionate about traditional art, with a strong love for drawing and sketching on paper. Skilled in capturing intricate details, textures, and expressions using pencils, charcoal, and ink. Finds inspiration in music, enjoying pop, metal, and soulful tunes while creating artwork. Dedicated to continuous artistic growth and exploring new creative techniques.
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
E-Commerce Assistant - Freelancing
Amazone Seller Central and Ebay
09.2024 - 03.2025
Sr. Representative, Operations
Concentrix Daksh Services India Private Limited
04.2021 - 07.2023
Bachelors of Engineering - Computer Science
IES College of Technoology
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