Riya Thomas
Ernakulam
Summary
Dedicated and results-driven Student Visa Officer with over 7 years of experience in the Education Industry. Recognized for my ability to learn quickly, good time management, and strong communication skills. Skilled in visa documentation, customer relationship management, interviewing, and active listening. I am committed to maintaining high-quality service standards for my clients and am now seeking a senior consulting role where I can apply my industry expertise, analytical skills, and problem-solving abilities to drive sustainable growth and success for organizations.
Overview
11
11
years of professional experience
Work History
Student Visa Officer
Santamonica Study Abroad Pvt Ltd
Ravipuram, Ernakulam, Kerala
05.2023 - Current
- Provide guidance to students with visa documentations, eligibility criteria for visa countries, applications via email and including checking of the final application prior to submission.
- Providing students with Sample documents for Visa process.
- Providing visa documentation on the following countries like USA, Singapore, Malaysia, Latvia, France, Germany, Lithuania, Malta, Finland, Italy, Spain etc.
- Ensuring all student documents are correct before the visa submission at the VFS.
- Advising and guiding students through the visa application process, ensuring all necessary documentation is completed accurately and efficiently.
- Conducting interviews and assessments to prepare students for visa application and visa requirements.
- Assistance given to students for Tuition Fee Payment, Flywire, Extension and Refund Process.
- Assisting students with APS Documentation.
- Assisting students with VFS portal access and helping in taking the appointments.
- Assisting student's with opening German Blocked Account (Fintiba Plus and Expatrio)
- Assisting students with document Apostle, translations, etc.
- Following up with University Representatives for fee receipts and supporting documents.
- Proof Reading, Editing the Statement of Purpose for Visa submission.
- Informing students about the changes in visa policies, immigration law for different countries.
- Provide excellent customer service to visa applicants, addressing concerns and ensuring a positive applicant experience.
- Provide excellent customer service to visa applicants, addressing concerns and ensuring a positive applicant experience.
- Maintain accurate and detailed records of visa applications and decisions.
Manager Client Relations
Orion Study Abroad Pvt Ltd
Edappally
11.2021 - 04.2023
- Working with Sub-Agents like Educational Consultants, Freelancers and Language Training Institutes in handling student files and provide suitable options and bringing walk-ins the office.
- Offering hands-on assistance to sub-agents, students in assessing needs and maintaining current knowledge of country and course preferences.
- Following up with student's for their final decision about the university.
- Admission Processing to European Universities.
- Coordinating with representative from University for product training with associates.
- Provide admission requirements on European Countries.
- Submitting application through GUS portal and Private Universities in Germany, Latvia.
- Assisting the visa department team in collecting visa documents for visa procedure.
- Help agents in APS Documentation
- Helping agents in opening German Blocked Account (Expatrio and Fintiba Plus)
Business Relation Executive
UA Networks Ltd
Remote
10.2017 - 01.2019
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Providing back end office assistance in Admission support, Sales and marketing, Event coordination.
- Supporting in pre-screening of all applications and supporting documents of clients.
- Organizing education fairs, webinars, agents workshops by promoting to students and Education Consultants.
- Assisting Education Consultants to meet university representatives abroad.
- Providing branding and promotion support through UAN platform.
Admissions Assistant
Blueslang Academy, Coimbatore
Remote
08.2013 - 10.2017
- Maintained up-to-date knowledge of institutional procedures, and programs to provide informed guidance to prospective students.
- Receive, review, and process applications for prospective students, ensuring all required documents are complete and submitted on time.
- Respond to inquiries via phone, email, and in-person, providing information about admission requirements, deadlines, and program details.
- Communicate admission decisions to applicants and provide guidance on next steps, including enrollment procedures.
Education
MBA - Human Resource Management
KIHRD
North Paravur, Kerala12-2018
Bachelor of Science - Hotel Management, Catering Technology & Tourism
Munnar Catering College (Affiliated With PTU)
Munnar, Kerala11-2013
12th Standard -
National Institute of Open Schooling
Elamakkara, Kerala12-2009
10th Standard -
National Institute of Open Schooling
Elamakkara, Kerala12-2007
Skills
- Fast Learner
- Multi-Tasking
- Research Skills
- Customer Service
- Mock Interviewing
- Attention to detail
- Organization skills
- Time management
- Product Knowledge
- Communication skills
- Document Verification
- University Coordination
- Ability to Work Under Pressure
Accomplishments
- Orion Study Abroad Pvt Ltd - Edappally
Performer - Jan 2021
Token of Appreciation for the hard work for the 14 months of tenure with Orion Study Abroad.
- Santamonica Study Abroad Pvt Ltd
Visa Performer - 2024
Timeline
Student Visa Officer
Santamonica Study Abroad Pvt Ltd
05.2023 - Current
Manager Client Relations
Orion Study Abroad Pvt Ltd
11.2021 - 04.2023
Business Relation Executive
UA Networks Ltd
10.2017 - 01.2019
Admissions Assistant
Blueslang Academy, Coimbatore
08.2013 - 10.2017
MBA - Human Resource Management
KIHRD
Bachelor of Science - Hotel Management, Catering Technology & Tourism
Munnar Catering College (Affiliated With PTU)
12th Standard -
National Institute of Open Schooling
10th Standard -
National Institute of Open Schooling