Rex Moses
Saipan
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Objective [Industry] leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to changing markets.
Overview
33
33
years of professional experience
Work History
Accounts Manager
IT&E
02.2009 - 03.2022
- Generated financial and operational reports to assist management with business strategy.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Identified partnership opportunities and established favorable business connections.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Educated clients on new products or services to increase customer engagement with brand.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Developed and implemented strategies to increase client retention.
Purchasing Manager
Palms Resort
03.2007 - 11.2009
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Used [Software] to authorize and monitor purchase orders and consumables.
- Implemented policies to reduce cost and eliminate waste.
- Generated reports, documents and analysis in [Software] for senior management review and approval.
- Adjusted procedures to maximize department effectiveness.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Negotiated pricing and terms with vendors to secure best value for company.
- Generated reports on purchasing activities to support management decisions.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
Assistant Store Manager
Dial Rent To Own
05.2005 - 05.2007
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. I
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant General Manager
Coral Ocean Point Resort
06.1989 - 06.2006
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Science - Business Management’s
Navarro. College
Corsicana , Texas05.1980
High School Diploma -
Mount Carmel High School
Chalan Kanoa, Saipan MP 06.1978
Garapan Elementry School
Garapan , Saipan MP 06.1973
Skills
- Business Planning
- Health and Safety Regulations
- Financial Forecasting
- Advertising Techniques
- Coordinate Events
- Business Management Principles
- Customer Relationship Management
- Contract Development and Management
- Set Organizational Policies
- Team Leadership
- Sales and Marketing
- Customer Service
- Staff Management
- Project Management
- Sales Activities
- Manage Budgets
- Cost Management
Timeline
Accounts Manager
IT&E
02.2009 - 03.2022
Purchasing Manager
Palms Resort
03.2007 - 11.2009
Assistant Store Manager
Dial Rent To Own
05.2005 - 05.2007
Assistant General Manager
Coral Ocean Point Resort
06.1989 - 06.2006
Associate of Science - Business Management’s
Navarro. College
High School Diploma -
Mount Carmel High School
Garapan Elementry School
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