NDMS
Rehan Raza Khan
.
Bhopal
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
2009
2009
years of post-secondary education
Work History
General Manager
Surjeet Hyundai
11.2022 - Current
- Led daily operations by coordinating departmental activities, ensuring alignment with monthly goals and standards.
- Strategize and implement initiatives that contribute to the steady expansion of the organization’s top line.
- Established customer service protocols that improved satisfaction scores through timely feedback and resolution of issues.
- Facilitated regular meetings to communicate company objectives, fostering collaboration across teams to achieve operational targets.
- Manage NPS/KPI/SQI & CC/1000.
- Warranty -YTP/PWA/SUSPENCE/EW/SOT.
Service Manager
Surjeet Hyundai
03.2017 - 11.2022
- SM L1 & L2 Training in Hyundai India, Training center Faridabad & Chennai HMIL plant.
- Managed daily operations of service department, ensuring efficient workflow and high customer satisfaction.
- Oversaw scheduling of service appointments, optimizing technician availability and minimizing wait times for customers.
- Trained new staff on service procedures and customer interaction protocols, enhancing team performance and service quality.
Workshop Manager
MYCAR Pvt. Ltd.
11.2013 - 02.2017
- W.M. Training in Maruti Suzuki Gurgaon Plant.
- Implemented process improvements that reduced turnaround time for vehicle repairs while maintaining high service standards.
- Supervised maintenance of tools and machinery, ensuring all equipment was in optimal working condition to minimize downtime.
- Conducted regular inspections of workshop operations to identify areas for enhancement in productivity and safety compliance.
Service Advisor
MYCAR Pvt. Ltd.
07.2009 - 11.2013
- Provided expert guidance on vehicle maintenance and repair services, ensuring customer understanding of recommended services and associated costs.
- Implemented follow-up procedures for customer satisfaction, resulting in improved client retention rates through proactive communication and service reminders.
Service Advisor
Surjeet Bajaj Auto
01.2009 - 06.2009
- FOSA Training (Front Office Service Advisor) Bajaj Auto Pvt. ltd. Akurdi Plant Pune ( M.H.)
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Delivered prompt service to prioritize customer needs.
Education
DIPLOMA - Mechanical Engineering
GOVT.POLLYTECHNIC COLLEGE TIKAMGARH
Tikamgarh, M.P. 01.2006 - 01.2009
12TH - undefined
RADHAKRISHAN HIGHER SEC. SCHOOL
Chhatarpur, M.P. 01.2004 - 01.2006
10th -
RADHAKRISHAN HIGHER SEC. SCHOOL
Chhatarpur, M.P.Skills
Workshop Automation Process
Operations management
Performance improvement
Customer retention
Business development
Leadership and team building
Staff motivation
Training and development
Organizational development
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Personal Information
- Father's Name: Late. Shri Fareed Khan
- Date of Birth: 02/13/90
- Marital Status: Married
Software
GQIS
AUTOCAD
WORKSHOP AUTOMATION
CCC HOTLINE
Timeline
General Manager
Surjeet Hyundai
11.2022 - Current
Service Manager
Surjeet Hyundai
03.2017 - 11.2022
Workshop Manager
MYCAR Pvt. Ltd.
11.2013 - 02.2017
Service Advisor
MYCAR Pvt. Ltd.
07.2009 - 11.2013
Service Advisor
Surjeet Bajaj Auto
01.2009 - 06.2009
DIPLOMA - Mechanical Engineering
GOVT.POLLYTECHNIC COLLEGE TIKAMGARH
01.2006 - 01.2009
12TH - undefined
RADHAKRISHAN HIGHER SEC. SCHOOL
01.2004 - 01.2006
10th -
RADHAKRISHAN HIGHER SEC. SCHOOL
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